On 15 September 2014 Robert Hunt, Ian Green and Robert Moran were appointed as joint administrators of Phones 4u Limited, Life Mobile Limited, 4u Wi-Fi Limited, 4u Limited, Jump 4u Limited, MobileServ Limited, Phosphorus Acquisition Limited, Phones 4U Group Limited and Phones4u Finance Plc.
On 16 September 2014 Dan Schwarzmann, Douglas Nigel Rackham, Robert Hunt and Ian Green were appointed as joint administrators of Policy Administration Services Limited.

All stores are currently shut further information on the administration, including store closures, can be found at www.pwc.co.uk/phones4u

Cancelling
If you want to cancel your contract for any reason Phones4u can no longer support your cancellation request. If you wish to discuss cancelling your contract please contact your network provider who can discuss the process with you.

Cashback/free gifts
If you were promised a Gift and/or any form of cash incentive prior to Phones4U entering administration either as part of a contract deal or agreed through customer services, the administrator are unable to honour this promise. To make a claim for the money you were due to receive please visit www.pwc.co.uk/phones4u to process a claim as a creditor.

Redemption
If you were promised redemption prior to Phones4U entering administration as part of a contract deal, the administrators are unable to honour this promise. To make a claim for the money you were due to receive please visit www.pwc.co.uk/phones4u to process a claim as a creditor.

Repairs in store/in the post to the repairs agent
If you had sent your handset away for repair prior to the 15th September 2014 and have not yet received it back we are endeavouring to return all handsets as quickly as possible.

Faulty goods
If a repair is required and your phone is still within the manufacturer warranty period, please contact your manufacturer (please find some useful links below).
If you wish to register a claim for the costs of repair, your claim (to the extent you have one) will rank as an unsecured claim in the Administration please see below for further details.

Phones 4u Care (Insurance)
Phones 4u Care and Premierplan mobile phone insurance policies remain valid with the London General Insurance Company Limited. If you have any queries, please call Lifestyle Service Group on 0333 222 6730.

Making an Phones 4u Care (Insurance) Claim
If your handset has developed a warranty fault you can still make use of Technical Support team by calling 08448 712 233.

Unsecured creditors
Registering a claim - if you believe you are owed money by Phones 4u (e.g. any unpaid supplies, faulty goods, iPhone 6 refunds, cashback/free gifts etc) you can register an unsecured creditor claim with the administrators using the form at:
http://www.pwc.co.uk/business-recovery/administrations/Phones4U/creditors_and_suppliers.jhtml.

Please note, given the level of secured liabilities, if there is a dividend to unsecured creditors, any payment if made at all, would not be for many months and is likely to be negligible.

Landlords
If you are a landlord of a property and wish to discuss the situation, please contact Joanne Ridley on 0121 265 5895.

Bondholders
Bondholders can contact us using the following email address: phones4u.bondholders@uk.pwc.com

Press enquiries
Members of the press should contact David Jetuah on 0207 212 1812.