About Phones4u

• Contact Us
• Latest News Releases
• Who We Are
• Careers
• Affiliate Programme
• Customer Satisfaction
• 100% Secure
• Site Map

Customer Satisfaction

Top Independent Retailer

Source: J.D. Power and Associates 2005 Phones 4u has scooped the prestigious accolade for the “Highest in Customer Satisfaction Among Independent Retail Stores” in J.D. Power and Associates 2005 UK Mobile Telephone Retail Customer Satisfaction StudySM . Phones 4u Group Managing Director Tim Whiting commented, "We have excellent people in the business, and we have worked extremely hard to drive our "Customer Excellence" programme into the heart of the operation. We strive to fully understand our customer needs, and deliver excellent service.

"Given the manner in which all of our people have embraced "Customer Excellence", and the positive feedback we receive from our customers every day, the 2005 results from J.D. Power and Associates are no surprise. It's no secret that focusing on our customers is helping to fuel strong business growth - and the great thing is that there is still significant room for improvement."

"As a result of our focus on customer excellence, we are seeing more and more people wanting to shop in our stores."

J.D. Power and Associates 2005 UK Mobile Phone Retailer Study^SM.  Study is based on personal interviews with 2,258 consumers, and includes both browsers and buyers at mobile phone stores across the United Kingdom. www.jdpower.com Established in 1968, J.D. Power and Associates is the global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behaviour."

Phones 4u make customer excellence its priority in everything that it does. That's why we have developed our business to focus on our customers and their mobile needs.

We have invested over £10million in our Customer Excellence training academy to ensure that all of our staff are fully qualified and passionate about delivering excellent customer service. This has resulted in constantly improving customer service performance, with many respected independent industry-specific surveys awarding Phones 4u top place in the mobile industry for customer service and experience. Examples of this are with Phones 4u coming top in the JD Power survey for customer satisfaction in the independent mobile phone sector 2 years running, Phones 4u coming top in the Harding and Yorke 2007 Customer Empathy Rating Index, where we were recognised among the mobile industry players as demonstrating the most empathy and feeling towards our customers, and Phones 4u coming top In Millward Brown's mobile phone survey in 2007 for customer satisfaction scores.

Delivering excellent customer service is central to our business, and we are constantly looking at ways to listen, understand and improve in this area. No other company is as passionate and does more to understand customers' needs to ensure that we deliver on the Phones 4u customer promise of 'We'll find the right deal 4u'.