The best phones on the best deals – every network available
Winner best online retailer of the year
(2009 Mobile News Awards)
Awarded Best Retailer in the UK
(2008 Mobile Industry Awards)
Rated No.1 for Customer Empathy
(2008 Harding and Yorke Customer Empathy Rating Index)
Who are Phones 4u?
You’ve already found us online, so know we have a fantastic retail website
We’ve also got over 450 stores nationwide, so there’s bound to be one near you (unless of course you’re on a remote island, in which case stick with online) http://www.phones4u.co.uk/store/store_locator.asp
We’ve also got a brilliant call centre who can sort you out with any questions you can’t answer here.
Sales Enquiries: 0800 072 5855
Customer Service: 0844 871 2231
What makes us different?
We’re specialists in mobile phone and related product areas such as laptops, mobile broadband, and accessories. That means we do it really well, with unparalleled product range and offers. Because of our size we can get the best deals from the networks for both upgrades and new contracts.
We continually have loads of exclusives too: from the revolutionary N97 white, to the world’s first 12 megapixel cameraphone – if you want to be the first to have them, then you’re on the right website
Do you have any funny company songs or manifestos?
We don’t sit around camp fires singing songs, the weather in Stoke just isn’t good enough. But we do have some basic principles to make sure we’re always doing things right:
- We always have brilliant deals.
- We take time to listen to you. As well as the right price, you want to make sure you’ve bought the right phone and tariff bundle for your individual needs.
- We only stock the best stuff. We won’t sell you something duff.
- We’re local. We’re not some big multinational that has to sell the same gear in the same way across the whole of Europe or even the world. We’re only in the UK and think that’s the best way to get you the deals you need.
- We invest in our staff. Last year we spent over £3M in staff training, and this year it will be more than £5M.
Why do you advertise like that?
We think our advertising reflects who we are: creative, fun, thinking in new and different ways. And let’s be honest, a bit cheeky.
Have you seen our recent campaign, Great Deals for Popular People? It’s meant to be a bit of a laugh – of course you’ll still get great deals, even if you don’t have 50 mates in your phone. (But if you don’t, you might think about looking www.areyoupopular.co.uk to get some help. Seriously.)
Some people seem to miss Jack and Scary Mary from the old campaign. It’s amazing how many people walk past our stores doing the hand thing.
Phones 4u has scooped the prestigious accolade for the “Highest in Customer Satisfaction Among Independent Retail Stores” in J. D. Power and Associates 2005 UK Mobile Telephone Retail Customer Satisfaction Study . Click here to read more
