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Orange Terms and Conditions

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General

Existing customers must be in the last three months of their contract, any remaining days from their existing contract will be added to their new contract. Subject to payment by Direct Debit and non-itemised billing. Any network anytime minutes can be used to call UK networks and standard UK landlines (those beginning with 01/02/03) and your Orange answer phone. Calls to free phone numbers (0800, 0808 and 0500) and non-geographic numbers (0845, 0870 and 0844) are not included in bundle and will be charged at 15p and 20p respectively. Calls to call forwarding service (including those beginning 070), 08 and 09 numbers are not included and charged at up to max of £1.66/min. See our price guide for details www.orange.co.uk/paymonthlyguide. Out of bundle calls are subject to a minimum call charge of 5p and will be charged at 20p per minute (25p for SIM Only/36M tariffs) for calls to standard UK landlines (those beginning with 01/02/03), Orange mobiles and other UK networks. Texts are for standard person to person texts sent within the UK. Orange to Orange calls are calls to Orange mobiles within the UK only.

Contract

Anytime evening & weekend mobile Internet for 2 months (selected tariffs):

Anytime evening and weekend browsing is for use between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday and is subject to a fair usage policy. After two months, customers will automatically subscribe to a £5 evening and weekend browsing bundle, unless they opt out. Unused minutes and texts will not rollover. Further terms apply, see www.orange.co.uk/terms for details.

Blackberry Sales

Blackberry devices sold on any price plan other than the Blackberry tariffs require the additional unlimited email bundle £5 per month to be applied to the customer's account, if you do not apply this extra charge, the blackberry services including MMS and GPRS will NOT work and extra charges may appear on the customer’s bill. Terms & Conditions apply; please contact the network for further details.

iPhone Tariffs:

Subject to status. Price subject to payment by direct debit and non-itemised billing. Inclusive texts: person to person texts in the UK. Inclusive minutes: calls to UK landlines (beginning 01, 02, 03), UK mobile networks and Orange answer phone whilst in the UK. Calls to call forwarding services (including those beginning 070), 08 and 09 numbers not included and charged at up to max of £1.66/min. See www.orange.co.uk/paymonthlyguide Out of bundle calls charged at 19.6p per minute for calls to UK landlines (beginning with 01/02/03), UK mobile networks and 11.7p to Orange answer phone. Out of bundle calls are subject to a minimum call charge of 5p. Inclusive calls will be charged on a per second basis. Out of bundle SMS charged at 11.7p. Unlimited [texts/UK minutes] subject to fair use policy. Unused benefits will not rollover. Mobile internet : Unlimited anytime mobile internet browsing in the UK per month subject to fair Use Policy. WiFi: Unlimited use of BT Openzone hotspots in the UK subject to fair use policy. Other terms apply, see orange.co.uk/terms.

Network Migration Policy

The tariff selected cannot be reduced by the network or Phones4u within the first 12 months of the connection date. After this time the network will allow one tariff decrease to the next available non - promotional tariff for the remainder of the contracted period. You may migrate to a higher priced tariff at anytime during your agreement by contacting your network service provider. Orange reserves the right to change the tariff without notice. Please note that this policy only applies to mobile phone contract purchasing, if you are purchasing a Laptop computer and Mobile Broadband combined product please 'Laptop & Mobile Broadband'

Nokia Comes With Music Tariffs:

Unlimited music downloads - music downloaded via Nokia Music Store.

Orange Value Tariffs

All line rental discounts are automatically credited to your bill so there's no cashback to claim. Please note that your £5/£10 credit will be applied to either your first or second bill.

Unlimited calls & texts for life (selected tariffs):

Unlimited calls and texts subject to fair usage policy. All 18M plans £45 and over and 24M plans £40 and over will receive anytime mobile internet browsing per month. Anytime mobile internet browsing subject to 500MB per month limit, any usage beyond this point will be charged at your standard service plan rates.

Unlimited Evening & Weekend Mobile Internet Browsing (Dolphin 40 18M) (This is a 2 month offer only on Dolphin 40 18M):

Unlimited evening and weekend mobile Internet browsing: Evening bundles can be used between 7pm and 7am, Monday to Friday. All weekend bundles can be used between 7pm Friday to 7am Monday. Fair usage policy and terms apply.

Unlimited FREE calls to your Magic Numbers:

Unlimited: fair usage applies. Orange to Orange UK calls only. Fair use policy. Subject to new 18 month contract. Terms apply, see orange.co.uk/magic.

Unlimited Sat Nav Browsing (Selected Handset/Tariffs Only):

Compatible devices and use in UK only. Orange may provide another service of similar value in substitution at any time.

Mobile Internet:

Up to 500MB anytime mobile internet browsing. Usage above 500MB will be charged at the rates set out in the Price Guide - see orange.co.uk/paymonthlyguide. Not to be used for other activities (e.g.using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video). Should such use be detected notice may be given and Network protection controls applied to all services which Orange does not believe constitutes mobile browsing. This may result in reduced speed of transmission, suspension of data browsing services and/or suspension of your account. For use in the UK only.

Pre Pay

Short terms

Dolphin: Minimum top-up of £10 a month. UK texts only. Reward starts from 300 texts. Unlimited texts subject to a fair usage policy and £30 monthly top-up. Free mobile access to Facebook, Twitter and Bebo subject to a 50MB cap. Canary: Minimum top-up of £10 a month. UK evening and weekend calls only. Reward starts from 120 mins for £10 monthly top-up to 240 mins for a £30 monthly top-up. Monkey: Minimum top-up of £10 a month. UK texts only. Reward starts from 300 free texts and music access. Free music access online is unlimited. Free music access on your mobile phone subject to 600 minutes cap. Includes messages from us about other brands. Call 343 to opt out by changing tariff. Calls and texts to standard UK landlines/mobiles. Calls to call forwarding (including 07), 070, 08 and 09 numbers will be charged up to a maximum of 35p/min, 50p/min, 55p/min and £1.70/min or per call for 09 numbers. Minimum call charge 15p for Racoon package and 20p for all other service plans. For full terms and price guide: www.orange.co.uk/payasyougo

Animals on Pay as you go:

All UK costs stated are to standard 01, 02, 03 UK landlines, Orange to Orange, Orange Answer Phone and Orange to other UK mobile networks only. Calls to 070 and 08 and 09 numbers will be charged at up to a maximum of 50p per min, 35p per min and £1.70 per min or per call for 09 numbers. Minimum call charge 15p for Racoon package and 20p for Canary, Dolphin, Camel and Orange Starter. For full terms and conditions on animal packages, Orange Wednesdays, and price guide see www.orange.co.uk/payasyougo

Canary: FREE evening & weekend calls to any network every month:

Canary: Minimum top-up of £10 a month. UK evening and weekend calls only. Reward starts from 120 mins for £10 monthly top-up to 240 mins for a £30 monthly top-up.

Dolphin: Unlimited FREE texts to any network every month plus FREE mobile access to Facebook, Bebo & Myspace:

Dolphin: Minimum top-up of £10 a month. UK texts only. Reward starts from 300 texts for £10 monthly top-up. Unlimited texts subject to a fair usage policy and £30 monthly top-up. Free mobile access to facebook, Bebo, myspace and flirtomatic subject to a 50MB cap and minimum £10 top-up.

Get up to 1000 Orange texts or up to £25 credit back with Bonus Top-up:

Get up to 1000 Orange texts or up to £25 credit back offer based on total top-ups per month. You'll receive a maximum of 1000 Orange to Orange texts or £25 credit based on spend of £50 or more in the previous month. Reward starts from 50 Orange to Orange texts or £1 if you top-up by £10 in a month. Credit for use on UK talk, text, MMS and Orange World. Call Orange Customer Services on 450 to register for the reward. Terms and conditions apply.

Orange Wednesdays - get 2 for 1 cinema tickets on a Wednesday:

Offer available on Wednesdays only. Customer's text 'film' to 241, call 241 from their Orange phone or go to Orange World, select 'Film' then 'Orange Wednesdays'. To call or text 241 or 80241 is free. To receive a text ticket customers will be charged a rate of 35p per text. One text ticket per Orange customer per transaction per week. For full terms see www.orange.co.uk.

PAYG Animal Packages- Terms and Conditions

1. Pay as You Go Animal Packages are open to all Orange Pay as You Go Customers. Existing customers moving to a Pay as You Go Animal Package may not be able to return to their old tariff.
2. Monkey is open to all Orange Pay as You Go Customers. Existing customers moving to Monkey may not be able to return to their old tariff.
3. Where the Reward is dependent on monthly top-ups, you must top up by £10 or more per month
4. The Rewards are as follows:

Animal Package Racoon Camel Dolphin Canary
Minimum Top up None None £10 £10
Reward 5p off call rates Calls abroad from 5p Free texts and access to online community sites Free evening and weekend minutes

5. If you top up by £10 or more per month, you will receive the following rewards:

Minimum level of top up Dolphin Canary Monkey
£10 top up 300 texts and free access to online community sites 120 free evening and weekend minutes Free music and 300 free texts
£20 top up 600 texts and free access to online community sites 180 free evening and weekend minutes Free music and 600 free texts
£30 top up Unlimited texts and free access to online community sites 240 free evening and weekend minutes weekends Free music and 1000 free texts


6.You will be sent a free text message letting you know when your monthly rewards start.
7. Free texts - person to person texts to any UK mobile phone network whilst in the UK. Once the free texts have been used, you will be charged at standard service plan rates. Unused free texts will expire at the end of the monthly period. Unlimited free texts subject to fair usage policy of 3,000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdrawn the benefit from your account
8. Free evening and weekend minutes - calls made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Calls are to UK mobiles only. All other calls will be charged at standard rates
9. Calls abroad - calls made from your mobile to mobiles and landlines in the countries listed at orange.co.uk/payasyougo
10. No rollover - unused benefits will not rollover to the next month
11. Free internet (mobile internet browsing) - usage is UK only and subject to a monthly 50MB cap - any usage over this will be charged at standard rates. Orange considers 50MB sufficient for typical mobile internet browsing usage. It is insufficient for streaming of audio/video content, Pier to Pier, file sharing or Voice over Internet Protocol (VOIP) calls and internet tethering. If customers do any of this they should expect to exceed the 50MB monthly cap
12. Free music - Unlimited free access online and 600 free minutes access on your mobile per month. After 600 minutes you will be charged at your standard network rate.
13. Orange reserves the right to vary or amend these terms or to withdraw the Reward at any time on reasonable notice
14. Further terms apply - see www.orange.co.uk


Reserve Tank - get an extra £2.50 credit to make emergency calls:

Reserve Tank can only be used for UK calls and texts. You must be over 18. When activated any Magic Number benefit is suspended and calls and texts cost an extra 5p per minute or per message until next top-up. Arrangement fees may apply. Terms apply, see www.orange.co.uk/reservetank

Sim Only:

Handset unlocking charges may apply. Not available with other Orange promotions unless stated. Payment by Direct Debit only. Price is for non-itemised billing. Other terms apply, see www.orange.co.uk/terms.

Phones 4u terms and conditions

Please note that our standard terms and conditions also apply, please click here for further details.