General
Pay as you go;
Our Mates Rates pay as you go plan gives you calls to other T-Mobile customers for 8p a minute and texts to them for 5p each. Calls to the customers of other mobile networks and to numbers starting with 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man) are 25p a minute and texts to them are 10p each. Checking voicemail also costs 10p a minute. A one minute minimum call charge applies.
For further information and all the other legal stuff you need to know visit
www.t-mobile.co.uk/payg.
Pay monthly price plan charges and other stuff:
All price plans are subject to a minimum term and credit check.
Pay monthly and SIM only minutes and texts:
Unless otherwise stated, monthly payments are for minutes and texts from the UK to UK mobiles and numbers starting with 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man) and any time.
All Internet fair use policies:
We’ll monitor how much you send and receive each calendar month so we can protect our network for all our customers. If you use more than your fair use policy amount, we won’t charge you any more, but we may restrict how you can use your service, depending on how often you go over your amount and by how much.
SIM only:
If you choose a 12 month SIM Only plan, you’ll have to promise to stay with us for 12 months. If you choose a 30 day SIM Only plan and decide to upgrade or cancel your plan, you’ll need to give 30 days notice to us by phone. If you choose any SIM Only plan calls to customer services on 150 from your T-Mobile phone cost 25p if you speak to an advisor. You’ll need a compatible mobile which may mean your phone needs unlocking. Your previous network provider might charge you to do this. If you choose a SIM Only Fixed plan and you want to text or make a call which isn’t included in your plan, then you’ll need to top up first like a pay as you go customer (other terms also apply).
30-day SIM only:
To join our SIM only 30 day plan you’ll have to pass our standard credit check. Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. Calls to customer services on 150 from your T-Mobile phone cost 25p if you speak to an advisor. If you decide to upgrade or cancel your contract you’ll need to give 30 days notice to us by phone. You’ll need a compatible mobile which may mean your phone needs unlocking. Your previous network provider may charge you to do this. We’ll need to run some standard credit checks and some services may not be available to you if your credit score falls below a certain level. New customers joining us on a current SIM Only 30 day plan from 1 February 2010 can choose to get a flexible booster included as part of their plan. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We’ll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at
www.t-mobile.co.uk.
30-day Fixed SIM only:
To join our SIM only Fixed 30 day plan you’ll have to pass our standard credit check. Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. Calls to customer services on 150 from your T-Mobile phone cost 25p if you speak to an advisor. If you decide to upgrade or cancel your contract you’ll need to give 30 days notice to us by phone. You’ll need a compatible mobile which may mean your phone needs unlocking. Your previous network provider may charge you to do this. If you want to text or make a call which isn’t included in your plan, then you’ll need to top up first like a pay as you go customer. When you spend that top up we will treat you like a pay as you go customer but your SIM Only plan charges will apply. Some services will be added to your bill rather than taken from your top-up. We will tell you if that’s going to happen. We’ll need to run some standard credit checks and some services may not be available to you if your credit score falls below a certain level. New customers joining us on current SIM Only Fixed 30 day plan from 1 March 2010 get a flexible booster included as part of their plan. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We’ll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk.
Instant Email:
If you're a pay monthly customer and have a compatible phone you can buy a Booster to get Instant Email on your phone. To get it, simply call 150 from your mobile, visit one of our stores or go to
www.t-mobile.co.uk. The Booster costs £3.50 per month and the cost will be added to your next bill and then every bill each month until you ask us to remove it. And we'll give you the very first month of Instant Email free. We'll send you a text containing a weblink to let you know when your Booster is ready to use. You'll need to click on this weblink and download some software to your phone for your Instant Email to work. You won't be charged to do this. You'll have to accept some separate legal stuff to download this software. To ask us to remove your Booster, simply call 150 from your mobile. Your Booster gives you Instant Email on your phone in the UK. Use of Instant Email is subject to a fair use policy of 50MB of email data per month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your Booster, depending on how often you go over your amount and by how much. If you want to use your Instant Email outside the UK you'll have to opt in and roaming charges will apply.
Flexible Boosters:
You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We’ll send you a text when your new booster is ready to use.
£5 a month Boosters:
The booster costs £5 a month and the cost will be added to your next bill and then every bill each month until you ask us to remove it. We’ll send you a text to let you know when the booster is ready to use and you can call us to remove the booster.
Roaming and International Boosters:
Calls or texts to premium rate numbers and non geographic numbers (which can vary over time) aren’t included.
Unlimited Texts Flexible or £5 a month Booster:
You’ll get unlimited texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man). Remember that your texts are not for unlawful or nuisance use.
Unlimited Internet on your phone Flexible or £5 a month Booster:
Fair use policy of 1GB a month. If you remove your booster and then use internet on your phone you'll automatically be charged our daily rate, see t-mobile.co.uk.
Unlimited Landlines Flexible or £5 a month Booster:
You’ll get unlimited calls from the UK to numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man).
Unlimited T-Mobile Talk Flexible or £5 a month Booster:
You’ll get unlimited calls from the UK to other T-Mobile numbers.
Euro Talk & Text Flexible or £5 a month Booster:
You'll get a booster of £7.50 travel allowance to spend on calls and texts whilst you're travelling in Ireland, Isle of Man, Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Whilst you are in those countries, calls you make (to any UK or to countries in our six travel calling zones and excluding non geographic and premium rate numbers) will cost 43p per minute, calls you receive will cost 19p per minute and each text costs 11p, see
t-mobile.co.uk/travel for more details.
USA & Canada Talk Flexible or £5 a month Booster:
You'll get 120 minutes to call mobiles and landlines in the USA and Canada from the UK. Calls to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included.
Europe & Australasia Flexible or £5 a month Booster:
You'll get 60 minutes to call mobiles and landlines in selected countries from the UK. Calls to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included. Your inclusive calls are to Australia, Austria, Belgium, Bulgaria, Channel Islands, China, Croatia, Cyprus, Czech Rep, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Isle of Man, Israel, Italy, Latvia, Lithuania, Luxemburg, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Slovak Rep, South Africa, Spain, Sweden, Switzerland and Turkey.
BlackBerry® Email £ 5 a month Booster:
You'll need a compatible BlackBerry® phone. * Fair use policy: 50MB of email data per month.
International Text £ 5 a month Booster:
You’ll get 100 texts a month to send from the UK to Australia, Austria, Bangladesh, Bulgaria, Canada, China, Croatia, Czech Rep, Estonia, France, Germany, Hong Kong, Hungary, India, Indonesia, Italy, Israel, Jamaica, Japan, Korea, Latvia, Lithuania, Malaysia, Netherlands, New Zealand, Pakistan, Poland, Portugal, Romania, Russia, Singapore, Slovak Rep, Slovenia, South Africa, Spain, Sri Lanka, Taiwan, Thailand, Trinidad & Tobago and USA, Ireland, Ghana and Turkey.
Euro Talk £5 a month Booster:
You’ll get 15 minutes a month to make and receive calls whilst travelling in Ireland, Isle of Man, Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Your calls are to customers of UK Mobile networks and UK numbers starting with 01,02 and 03 (apart from Jersey, Guernsey and Isle of Man) and for calls to numbers in the countries of T-Mobile’s six travel calling zones, see t-mobile.co.uk/travel for more details.
Euro Text £5 a month Booster:
You’ll get 60 texts whilst travelling in Ireland, Isle of Man, Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Your texts are to customers of UK Mobile networks and UK numbers starting with 01, 02 and 03 (apart from Jersey, Guernsey and Isle of Man) and for texts to numbers in the countries of T-Mobile’s six travel calling zones, see t-mobile.co.uk/travel for more details.
Unlimited Family £5 a month Booster:
To choose the Family booster, join any pay monthly plan (apart from SIM only fixed plan) for new T-Mobile customers. The Family Booster gives you and up to 4 family members on T-Mobile unlimited calls and text and picture messages to each other for £5 extra a month. It’s for UK personal use only and will stay on your acciunt until you ask us to take it off. We have a fair use policty, see t-mobile.co.uk/familyterms. You’ll need to go online to invite members. Organisers and members can be part of up to two groups at once. Members must accept a text message invitation to join the family groupand must have the account owner’s permission. If you’re on ‘Standard’ or ‘talk and text’ pay as you go, calls to family members won’t count towards your cheaper call rate. Other terms apply.
Pay as you go plans:
Call to other T-Mobile customers for 8p a minute and texts to them for 5p each. Calls to the customers of other mobile networks and to numbers starting with 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man) are 25p a minute and texts to them are 10p each. Checking voicemail also costs 10p a minute. A one minute minimum call charge applies.
All top-up rewards, offers and Boosters:
Pay as you go customers only. If you use, whether directly or through a third party, any device to route or re-route voice, text messages or others services on, from or to the network or you sell or attempt to sell or otherwise provide commercial services using our network to any third party, we’ll remove this reward from you or disconnect your SIM card from our network without giving you any advance warning. You can only be part of one to-up reward at any time. If you try to opt in into more than one offer, you’ll be a member of the last offer that you successfully opted into. And remember, if you’ve swapped your credit for one of our 30 day Boosters you can’t be part of any top-up reward. We’ll reserve the right to close opt ins to our rewards at any time. We’ll give you reasonable notice if we decide to do this.
Weekend Talk Reward:
Opt in to our Weekend Talk reward by texting WEEKEND TALK to 441. We’ll send you a text to let you know it’s worked. We’ll send you a text to let you know you’ve earned the reward and when your free minutes start. Use your free minutes to call from the UK to customers of T-Mobile in the UK. Opt out at anytime by texting STOP WEEKEND TALK to 441.
Weekend Text Reward:
Opt in to our Weekend Talk reward by texting WEEKEND TEXT to 441. We’ll send you a text to let you know it’s worked. We’ll send you a text to let you know you’ve earned the reward and when your free texts are ready to use. Use your free texts in the UK to text customers of any UK Mobile network. Subject to a fair use policy of 3000 texts in a weekend. If you exceed 3000 in a weekend, we will request that you reduce any future use. If you continue to exceed more than 2000 texts a weekend, T-Mobile may permanently remove this reward from you. Opt out at any time by texting STOP WEEKEND TEXT to 441.
Weekend Credit:
Opt in to our Weekend Credit reward by texting WEEKEND CREDIT to 441. We’ll send you a text to let you know it’s worked. We’ll send you a text to let you know when you’ve done it. Your promotional credit can be used for calls and texts from the UK to the customers of UK mobile networks and to local and national numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and the Isle of Man). It can also be used for picture messages from the UK to customers of UK mobile networks too. During that weekend, your promotional credit will be used first, then your regular to-up credit. We’ll send you a text once you have used up your promotional credit. Opt out at any time by texting STOP WEEKEND CREDIT to 441.
T-Mobile Night-In:
To get our Night In offer, just text NIGHT IN for free from your T-Mobile phone to 3000. We'll then text you back a special code to show on your T-Mobile phone in a Blockbuster UK store Monday to Thursday to get the offer. You must be at least 18 years old and a member of Blockbuster, whose terms and conditions, including extra night option fees, will apply to you. These are available in store or at
http://www.blockbuster.co.uk/help/membership.aspx. If you're not already a Blockbuster member, you'll need to bring one form of acceptable ID to the store. Each week you can get one code to use once that week. Blockbuster will only accept original text codes on your phone, not copies. You can't transfer your code to someone else, except if you're a Mobile Broadband customer when you can forward your code from your computer to a mobile phone. And you can only use one code per Blockbuster membership account each week. Our 5 for £5 offer is the rental of one film and one game, or two films, for 2 nights, plus 3 food items from a selected range. You can pick one each of: Blockbuster branded bagged popcorn, a Blockbuster branded sweets pouch and a 2L bottle of Blockbuster branded soft drink - see the FAQs on our website for a full list of the items. Remember to show your code at the till before paying. We or Blockbuster can't guarantee that the film, game or food choice that you want will always be available. Boxsets are excluded from the offer. Remember that you can't use this offer to pre-order films or games, and that you can't get this offer on top of any other offer. There's no cash alternative and you can't vary the items included in the offer in any way, although if stock isn't available Blockbuster may allow similar alternative items to be selected. We aren't responsible if a code isn't sent out due to circumstances beyond our control. The offer can't be redeemed on Blockbuster's website. By requesting your code you are agreeing to these terms and conditions, which we may amend at any time by posting a new version on our website
www.t-mobile.co.uk/nightin . Remember Blockbuster will let us know when your code has been used so we can remind you to make the most of our Night In offers in the future. You can always see our privacy policy at
www.t-mobile.co.uk/services/privacy/ for details of how we deal with your information. We may withdraw this offer at any time and we'll give active users of the offer reasonable notice if we do. Promoter: T-Mobile (UK) Limited, Company Number 0238216, 1Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW
FREE texts for life:
Connect a new SIM card (either with or without a phone) to T-Mobile pay as you go between 1st May and 31st August 2010 and you’ll automatically be opted into our Monthly Text Reward.Successfully top-up £10 in a calendar month and we’ll give you unlimited free texts to use during the following calendar month. We’ll send you a text to let you know that you’ve earned the reward. Providing you have stayed a member of the reward throughout the month we’ll add your free texts to your account at one minute in the morning on the first day of the next month. You then have that whole month to use them in the UK. Use your free texts to text customers of any UK mobile network. We’d like to remind you that your terms and conditions also say that you mustn’t use our services to do anything unlawful or to send nuisance communications. At the moment, we‘ll decide that you’re breaking this condition if you text more than 200 different numbers over the course of the month with your reward. Remember, we’re free to decide that other types of use may also be breaking this condition. If you do break this condition, we’ll disconnect your SIM card from our network without giving you any advance warning. If you use, whether directly or through a third party, any device to route or re-route voice, text messages or other services on, from or to the network or you sell or attempt to sell or otherwise provide commercial services using our network to any third party, we‘ll remove this reward from you and/or disconnect your SIM card from our network without giving you any advance warning. We’re afraid that you can only be part of one of our top-up reward offers at any time, so you won’t get Little Extras when you join with this offer. If you try to opt in to another top-up reward or buy one of our 30 day Boosters, then you’ll have to opt-out of this reward first. If you opt in to another reward prior to making your first top up, you won’t get this reward. You can opt out of this reward at any time by texting STOP FREE TEXTS to 441. Once you’ve opted out of this reward then you won’t be able to opt back in again
6 months free internet on selected phones (from 1st March to 31st August 2010):
Join T-Mobile with one of a range of selected pay as you go phones before 31 August 2010 and get 6 months of free internet on your phone. You’ll need to activate your free internet by following the instructions we’ll send to your phone before 31 August 2010. We’ll then send you a text to let you know that 6 months has begun. We’ll also let you know when your 6 months free internet on your phone runs out. If you choose a phone that’s always connected to the internet, once your free Booster has run out you’ll then automatically be charged up to £1 a day to browse the internet unless you buy one of our 30 day or 6 month Boosters. See the legal stuff and fair use policy at
www.t-mobile.co.uk/fup. You’ll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can’t use your phone as a modem or use internet on your phone for peer to peer file sharing, or making internet phone calls. This Booster comes with a fair use policy of 1GB a month. We’ll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won’t charge you any more, but we may restrict how you can use internet on your phone, depending on how often you go over your amount and by how much.
6 months free BlackBerry email & internet (from 1st March to 31st August 2010):
Join T-Mobile on pay as you go with a BlackBerry before 31 August 2010 and get 6 months of free email and internet on your phone. You’ll need to activate your free email and internet by following the instructions we’ll send to your BlackBerry before 31 August 2010. We’ll then send you a text to let you know that 6 months has begun. We’ll also let you know when your 6 months of free email and internet has run out. At the end of your 6 months you’ll need to buy a Booster to be able to keep using email and internet on your BlackBerry. You’ll need to validate your email account each time you buy a new Booster.To ensure a high quality of service for all our customers a 1GB (of data both sent and received in the UK) per month fair use policy applies for internet and email on your BlackBerry. We’ll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won’t charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much. Remember that if you want to use your BlackBerry outside the UK then additional charges will apply. Also you can’t use your phone as a modem, for peer to peer file sharing, or for making internet phone calls.
For more information please visit the T-mobile website
