Phones 4u Care Policy

What is Phones 4u Care?

Phones 4u Care is a pay monthly mobile phone insurance that covers your handset should any damage or faults occur. Claims can be made in all Phones 4u stores or over the phone.

Show me the benefits

mobile phone cover Covering you for damage & breakdown

If your handset is damaged or faulty and you need to make a claim, bring your device to your nearest store and we’ll assess it there and then. And, if you can’t get to a store, you can also make your claim over the phone.

mobile phone cover We repair or replace

With Phones 4u Care, we’ll never send your phone away for repair if it is damaged or faulty. When we assess the claim we’ll decide if your device can be fixed on the spot, or whether we need to replace it. Replacements are available in store (subject to stock) or by next working day courier courier delivery.

mobile phone cover Clear cover from £5.99 per month

Repairing and replacing your handset can be expensive. Phones 4u Care provides damage and breakdown cover for just £5.99 or £6.99 per month. £50 excess applies for damage claims and £25 excess applies for breakdown claims. The policy does not cover loss or theft.

Policy Documents

phones 4u care policy Click here to download the Phones 4u Care policy document.

What's not covered?

  • Loss or theft of the handset
  • The make, model or colour of the replacement - it will be a like for like specification
  • Cosmetic wear and tear
  • Damage you've caused maliciously
  • The content or data on your handset
  • £50 excess for damage claims and £25 excess for breakdown claims

How do I get it?

You can get Phones 4u Care Pay Monthly Phone Insurance by doing the following:

I am going to buy my new phone through the Phones 4u website

Simply add Phones 4u Care as an add-on to your order when you checkout

I am going to call Phones 4u to order my new phone

Ask your telesales agent to add Phones 4u Care to your order when you call us on 0800 072 5855

I would like to get Phones 4u Care to cover my existing phone

You can take your handset to any Phones 4u store and we’ll see if it’s in an insurable condition. Phones 4u Care can then be added to your current handset within 30 days of taking out your contract.