For network faults that include but are not limited to – general tariff enquiries, lost or stolen mobile phones, PUK unlock codes, billing invoices and outstanding payments please refer to the relevant contact numbers below:
| Network | Customer Service (Contract) |
To Connect (Pay-as-you-go) |
Customer Service (Pay-as-you-go) |
PUK Code Request (to unlock your mobile phone) |
|---|---|---|---|---|
 |
0843 737 3333 or 333 from a mobile phone |
0843 737 3333 | 0843 737 3333 or 333 from a mobile phone |
0843 737 3333 |
 |
Vodafone: 0870 0700 191 |
0783 6191 191 | 191 from a mobile phone |
Vodafone (Contract) 0870 0700 191 Vodafone (Pay-as-you-go) 0783 6191 191 |
 |
0870 2410 202 | 0870 5678 678 | 0870 5678 678 | 0870 2410 202 |
 |
0845 412 5000 or 150 from a mobile phone |
0845 412 5000 | 0845 412 5000 or 150 from a mobile phone |
0845 412 5000 |
 |
0797 3100 150 or 150 from a mobile phone |
0800 0790 006 | 0797 3100 451 or 150 from a mobile phone |
0797 3100 150 |
 |
0800 0322 111 or 150 from a mobile phone |
N/A | N/A | 0800 0322 111 or 150 from a mobile phone |
 |
N/A | 0845 6000 789 or 789 from a mobile phone |
0845 6000 789 | 0845 6000 789 |
Phones 4u is always here to help. Please feel free to contact us at either of the following:
If you have a customer service query,you can call our Customer Service team on 0844 871 2231 or visit our Support Channel, (support.phones4u.co.uk) and click on the chat icon for live chat assistance. The Support Channel also contains a wealth of information about common problems to do with your handset or order, which you can find easily using the handy search engine tool. Live Chat is open during normal working hours. When the service is closed please, contact the Customer Service team on the main email address and we will be in touch as soon as the Customer Service offices are open again, or write to us at the address below.
You can call us on: 0844 871 2231
Monday - Friday: 9am 5pm
Saturday: 9am 6pm
Sunday: 10am 5.30pm
You can email us at: talktous@phones4u.co.uk
Alternatively you can write to us at:
Web Customer Services Team
Phones 4u Ltd
Osprey House
Ore Close
Lymedale Business Park
Newcastle-under-Lyme
Staffordshire
ST5 9QD
If your query is regarding our stores then please visit our Support Channel, (support.phones4u.co.uk) click on the live chat icon for assistance and state that your query is regarding a store issue. The Live Chat team should be able to put you in contact with the relevant Customer Service team that handles store sales and enquiries. Live Chat is open during normal working hours. When the live chat service is closed please, contact the Customer Service team on the main email address and they will be in touch as soon as the Customer Service offices are open again, or write to us at the address provided below.
Alternatively you can write to us at:
Customer Relations
Phones 4u Ltd
Osprey House
Ore Close
Lymedale Business Park
Newcastle-under-Lyme
Staffordshire
ST5 9QD
