For network faults that include but are not limited to – general tariff enquiries, lost or stolen mobile phones, PUK unlock codes, billing invoices and outstanding payments please refer to the relevant contact numbers below:
| Network | Customer Service (Contract) |
To Connect (Pay-as-you-go) |
Customer Service (Pay-as-you-go) |
PUK Code Request (to unlock your mobile phone) |
|---|---|---|---|---|
 |
0870 7330 333 or 333 from a mobile phone |
0870 7330 333 | 0870 7330 333 or 333 from a mobile phone |
0870 7330 333 |
 |
Vodafone: 0870 0700 191 Singlepoint: 0870 9000 700 |
0783 6191 191 | 191 from a mobile phone |
Vodafone (Contract) 0870 0700 191 Vodafone (Pay-as-you-go) 0783 6191 191 Singlepoint (Contract) 0870 9000 700 |
 |
0870 2410 202 | 0870 5678 678 | 0870 5678 678 | 0870 2410 202 |
 |
0845 412 5000 or 150 from a mobile phone |
0845 412 5000 | 0845 412 5000 or 150 from a mobile phone |
0845 412 5000 |
 |
0797 3100 150 or 150 from a mobile phone |
0800 0790 006 | 0797 3100 451 or 150 from a mobile phone |
0797 3100 150 |
 |
0800 0322 111 or 150 from a mobile phone |
N/A | N/A | 0800 0322 111 or 150 from a mobile phone |
 |
N/A | 0845 6000 789 or 789 from a mobile phone |
0845 6000 600 | 0845 6000 789 |
Phones 4u is always here to help. Please feel free to contact us at either of the following:
If you need to speak with someone regarding a placed website order then please call our Web Customer Services Team on 0844 871 2234 - Monday to Friday 09.00am-20:00pm, Saturday and Bank Holidays 09.00am-18.00pm, Sunday 10:00am-17:30pm(closed Christmas Day).
You can email us on: web.orders@phones4u.co.uk
Alternatively you can write to us at:
Web Customer Services Team
Phones 4u Ltd
Osprey House
Ore Close
Lymedale Business Park
Newcastle-under-Lyme
Staffordshire
ST5 9QD
However, if your query is regarding our stores then please call one of our Customer Relations Team on 0844 871 2231 - Monday to Friday 09.00am-20:00pm, Saturday and Bank Holidays 09.00am-18.00pm, Sunday 10:00am-17:30pm(closed Christmas Day). If you have a query regarding any order from a Phones 4u store, please contact us via our online feedback form.
Alternatively you can write to us at:
Customer Relations
Phones 4u Ltd
Osprey House
Ore Close
Lymedale Business Park
Newcastle-under-Lyme
Staffordshire
ST5 9QD
