 Best High Street Retailer 2012 | |  Free Delivery on all Orders | |  Verified Secure Checkout |
Contact Us
How to get in touch?
We understand that there are times when things do not go as they should and if you are unhappy then we would like to hear about it.
If you are a customer of Phones 4u it would be helpful for you to gather the following information before you get in touch:
- Full Name
- Full Address including post code
- Mobile number(if your purchase came with a SIM card)
- IMEI-This can be located on the phones box, purchase receipt or by dialling *#06# into the phone (if you have purchased a mobile phone from us)
- Contactable number and/ or email address if you are wishing to contact us in writing
Step 1: Contacting us About Your Technical Enquiry or General Help
Whether you have an enquiry or complaint, we recommend that you first contact our Customer Service Team as they endeavour to resolve every contact they have first time:
| Technical Support Helpline | General Help |
|---|---|
By Phone:
|
By Our Live Chat Service By using our Forums By Phone:
|
Step 2: Writing to us
If you contacted us already and have not been able to resolve your issue, then you can write to us. When contacting us in writing it can take us up to 3 working days to get in touch:
By Email: talktous@phones4u.co.uk
By Letter:
Customer Services Team
Phones 4u Ltd
Osprey House
Ore Close
Lymedale Business Park
Newcastle-under-Lyme
Staffordshire
ST5 9QD
Step 3: Contacting Director of Customer Operations
If after contacting us you feel we still have not resolved your complaint satisfactorily, please write to or email our Director of Customer Operations
By Email: talktous@phones4u.co.uk
By Letter:
Director of Customer Operations
Phones 4u Ltd
Osprey House
Ore Close
Lymedale Business Park
Newcastle-under-Lyme
Staffordshire
ST5 9QD
Network Related Queries
For network faults that include but are not limited to – general tariff enquiries, lost or stolen mobile phones, PUK unlock codes, billing invoices and outstanding payments please refer to the relevant contact numbers below:
| Network | Customer Service (Contract) |
To Connect (Pay-as-you-go) |
Customer Service (Pay-as-you-go) |
PUK Code Request (to unlock your mobile phone) |
|---|---|---|---|---|
 |
0843 737 3333 or 333 from a mobile phone |
0843 737 3333 | 0843 737 3333 or 333 from a mobile phone |
0843 737 3333 |
 |
0870 0700 191 or 191 from a mobile phone |
0783 6191 191 | 191 from a mobile phone |
Vodafone (Contract) 0870 0700 191 Vodafone (Pay-as-you-go) 0783 6191 191 |
 |
0870 2410 202 or 202 from a mobile phone |
0870 5678 678 | 0870 5678 678 | 0870 2410 202 |
 |
0845 412 5000 or 150 from a mobile phone |
0845 412 5000 | 0845 412 5000 or 150 from a mobile phone |
0845 412 5000 |
 |
07953 966 250 or 33 from a mobile phone |
N/A | N/A | N/A |
 |
0797 3100 150 or 150 from a mobile phone |
0800 0790 006 | 0797 3100 451 or 150 from a mobile phone |
0797 3100 150 |
 |
0800 0322 111 or 150 from a mobile phone |
N/A | N/A | 0800 0322 111 or 150 from a mobile phone |
 |
N/A | 0845 6000 789 or 789 from a mobile phone |
0845 6000 789 | 0845 6000 789 |
Visa Electron cards are only
accepted for Pay as you go
or Sim Free purchases.
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