Query About My Bill

For all pay monthly contract phones, regardless of cost, we take a £1 security deposit when the item is despatched. This is then refunded on your original payment card when the phone is either connected or returned.

Select the network you require from the list below selecting from either the Pay As You Go or Pay Monthly list depending on the type of tariff you are interested in. These pages list all of the tariffs on that particular network. To view call charges simply click on the tariff you are interested in.

Pay monthly contract tariffs	Pay as you go tariffs

As we here at Phones4u do not have access to your billing information we recommend that you contact your network provider with any issues you may have regarding your billing.

The first bill you receive may be slightly more expensive than advertised on the Phones4u website, this is because a 'part month line rental charge' may have been applied to the bill by your network provider.

	0870 2410 202
	0797 3100 150 or 150
	0870 7330 333 or 333
	0845 412 5000 or 150
	0845 6000 789 or 789
	0870 0700 191
	0800 0322 111 or 150

If you feel there is a discrepancy between the product you purchased and what you are being charged before Chequeback, please contact our customer services team on 0844 871 2234.

Disconnection of your handset can sometimes take a couple of weeks. This means that you may receive a bill from your network provider for line rental charges during this period.

Please disregard this bill, as you will receive a second recalculated bill for the period you used the handset.

If you do not receive a recalculated bill but another bill with full line rental charges please contact our customer services team on 0844 871 2234.

If you have received / not received a text bundle / other bundle please contact the web customer support team on 0844 871 2234 (open Monday-Friday 9am-6pm and Saturday 10am-4pm) who will be able to resolve this issue for you.

For up to date information on when you will be able to change your price plan you will need to contact your network provider :-

	0870 2410 202
	0797 3100 150 or 150
	0870 7330 333 or 333
	0845 412 5000 or 150
	0845 6000 789 or 789
	0870 0700 191
	0800 0322 111 or 150