Buying From Phones 4u

We do our very best to show only products that are in stock on the site. When an item is out of stock, it will show as 'buy later'. If an item is out of stock, please select the 'buy later' option and enter your personal details. We will contact you by e-mail or telephone as soon as your phone comes into stock.

As part of phones4u's commitment to security, we limit the amount of handsets sold per order to one. This is so that we can help reduce the levels of credit card fraud, and reduce delays for genuine customers. If you wish to order more than one handset you will need to place another order online.

At phones 4u we have an extensive range of accessories available for your phone, be it for your existing phone, or a new purchase. From batteries and covers, to Bluetooth headsets and desktop stands, we have everything you could possibly want for your phone. To buy the accessory of your choice, please visit www.phones4uaccessories.com.

Pay-as-you-go or SIM Free purchases

For all pay as you go phones and SIM free phones all we ask for are the following:

• Full name
• Age, Address to which your payment card is registered to
• Phone number
• E-mail address
• Payment card details

Pay monthly contracts

If you are looking to sign up for a pay monthly contract phone you will be asked for some additional information necessary for checking and registering with the networks.

• Full name
• Age, Address to which your payment card is registered to
• Phone number
• E-mail address
• Payment card details
• 3 years worth of United Kingdom address history
• Bank account details. Without this information we will be unable to process your order for a contract phone.

One of the main worries of any shopper using an online shop is: 'Is it safe to send my card details across the Internet?'

All of the information you give us via the website is handled with the utmost confidentiality. We ensure the security of the site by encrypting all the information through the secure socket layer (SSL) before it is sent to us.

This information is then passed to Secure Trading Ltd to process and authorise payment. Secure Trading Ltd operate through a Secure Server and all transactions that take place are encrypted between your browser and the Secure Trading Server.

We can take payment only from UK debit/credit cards. We accept Mastercard, Switch/Maestro, Solo*, Visa, Visa Delta and Electron*. We do not accept American Express, Diners and Duet.

We only take payment for your order when it is despatched from our warehouse. If the despatch of your order is delayed because of problems gaining authorisation for payment or for any other reason, you will be notified by email or phone.

*We cannot accept payment by Solo or Electron for contract purchases on any network.

Clearance handsets are reconditioned handsets that have been rigorously tested, fully refurbished by our engineers and re-packaged as new. All our clearance products are supplied with a 12-month warranty.

Any issues regarding faulty equipment should be directed to Phones 4u. This does not affect your statutory rights.

In the unlikely event you do experience a problem with these products please contact the Phones 4u Customer Services Team.

Your free gift may come with a warranty from the manufacturer (see below). It is your responsibility to contact the manufacturer or visit the manufacturer's website in order to register your free gift for the warranty.

If you experience any problems with your free gift, you should first visit the manufacturer's website and use the troubleshooting function to try to resolve the problem.

If such problems cannot be resolved by using the manufacturer website or contacting the manufacturer on the telephone numbers below, you should contact the Phones 4u Direct Customer Service team on 0844 871 2234*.

Please note Phones4u is not responsible for the content of the external Internet sites listed above.

*Calls charged at national rate.