Claiming My Cheque Back / Redemption

You may redeem your Cheque Back by following these simple steps:

• You should receive a redemption certificate by post Within 30 days of your phone being delivered
• The redemption certificate contains a full breakdown of what documentation you will need to send and when this will need to be sent in order to successfully claim.
• The completed redemption certificate and associated documentation will need to be received at the address stated on the redemption certificate within 60 days of the stated redemption period.
• If you have changed your name and/or address since the purchase of your handset, please complete the 'Change of Name / Address' section of the Claim Form and follow the relating instructions.
• Please ensure you take copies of any documentation sent in order to process your claim / update your details, as we will not be able to return these.

We will endeavour to process your cheque within 30 days of receiving all the documents, subject to your claim being successful.

Important Information

1. Connection to a mobile phone network is subject to status, credit checking and entering into a service provider airtime contract.
2. To qualify for your Chequeback, you must:
• Have a live contract with the network you were connected to at the time you purchased your qualifying contract handset and tariff
• Have maintained continuous usage on this network and tariff up to and including the start of the qualification period
• Have made full payment for the goods purchased at the point of connection.
3. Phones 4u cannot accept responsibility for applications lost or delayed in the post.
4. Proof of posting will not be accepted as proof of delivery.
5. All applications will be verified for eligibility upon receipt.
6. You should allow up to 30 days for your application to be processed.
7. Phones 4u accepts no tax liability incurred by and individual or business relating to this offer.
8. You must provide Phones 4u the duly completed paperwork as specified in the 'How to claim' section of the Claim Form within 60 days of the valid claim date.
9. All copies of requested documentation must be legible in order to process your claim.
10. The original Chequeback Claim Form must be used for redemption purposes.
11. Non-identical handset exchanges will invalidate all Chequeback redemptions.
12. Paperless (online) billed customers
13. If you do not receive a paper bill for your mobile account the following is required for your redemption claim to be successful.
14. Printed bills from online account sections are fine as are screenshots of online accounts.
15. The bills however must have the name, address and mobile number included.
16. If the bill has the address and name included then we will accept the mobile number being hand written onto the bill.
17. If the bill has the name and number then we will accept the address being hand written onto the bill.
18. All bills must include the network information and no bill can be word formatted.

Phones 4u's Chequeback promotion is a Phones 4u offer and is separate from the contract agreed between you and your chosen network airtime provider.

You should receive a redemption certificate by post Within 30 days of your phone being delivered. If you have not received your redemption certificate please contact our Direct Service Team at web.orders@phones4u.co.uk or phone them on 0844 871 2234 (Monday-Friday 9am-8pm, Saturday 10am-6pm, Sunday 10am-5.30pm) who will arrange to re-send a copy to you by post.

If you haven't received a redemption certificate Within 30 days of your phone being delivered, contact our Direct Service team at web.orders@phones4u.co.uk or phone them on 0844 871 2234 (Monday-Friday 9am-6pm, Saturday 10am-5pm) who will arrange to re-send a copy to you by post.

Yes we can, all you need to do is complete the 'Change of name / address' section of you redemption certificate and following the relating instructions.. Your cheque and any subsequent ones will be sent to the new address.

If you have lost your redemption certificate please contact our Direct Service Team on 0844 871 2234 (Monday-Friday 9am-8pm, Saturday 10am-6pm, Sunday 10am-5.30pm) who will arrange to re-send a copy to you by post, please be aware that you will need to comply with the terms and conditions.

After 31 days have passed since connection to your chosen network, then provided that you have not cancelled your contract then we will automatically send you a cheque. Please allow an additional 7 days for delivery of your cheque.