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Your handset should be connected within 48 hours of you receiving it by post. If
you receive your phone after 1pm on a Friday or Saturday, please allow up to
the following Tuesday morning for it to be connected.
However, if your handset is still unconnected after the above stated time,
please fill in the following form (CLICK
HERE) or contact our Web Customer Services Team on 0870 905 0416.
Your O2 PIN number is 0000, all O2 handsets require you to enter a PIN code
before they can be used.
To assist our customers, all pay as you go handsets (with the exception of
T-Mobile) are opened, inspected and connected prior to shipping. This saves
time in calling the network and connecting the handset, as you simply open the
box, add credit (unless credit is pre-loaded), then start using your phone
straight away.
The handset has been pre-connected for you, although you will still have to call
the network on the number provided with your phone in order to register your
details.
To assist our customers, all pay as you go handsets (with the exception of
T-Mobile) are opened, battery and SIM card inserted and then connected prior to
shipping. This saves time in calling the network and connecting the handset, as
you simply open the box, add credit (unless credit is pre-loaded), and then
start using your phone straight away.
