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Fortunately, this doesn’t happen very often. If it does, you can be sure that we’ll be there to help you.

FAULTY* GOODS RETURNED LESS THAN 28 DAYS AFTER YOUR DATE OF RECEIPT

All goods come with 28-day unlimited technical support. If you experience any technical issues with your goods please call our technical team Monday to Friday 9am – 8pm, Saturday 9am – 6pm, Sunday 10am – 5.30pm on 0844 871 2234. Calls are charged at 5p per minute from a BT line, mobile and other network providers may vary.

If our technical team are unable to assist with your enquiry:

More than 28 days after receipt of your goods (14 days on the 3 network*)

All our products are supported by a full 12-month manufacturer's warranty. If your phone develops a fault within the first 12 months, we are pleased to arrange for the return of your phone at no extra cost to you for repair at our authorised repair centre.

Please note that where possible faulty phones should be taken to your local Phones 4u high street store. To make arrangements for the repair of your phone, if this is not possible please contact our Web Customer Services team to arrange a repair at

Email:	phones4urepair@a-novo.co.uk
Phone:	0844 871 2269 Mon-Sat 8am-8pm Sun 9am-6pm (excluding Bank Holidays)

Please note that some faults are not covered by the manufacturer's warranty, for example accidental & liquid damage. Be aware that damp atmospheres & extreme changes in temperature (e.g. leaving your phone in a car overnight) may cause problems with liquid damage. Your statutory rights are not affected.

* 3 Customers can contact 3 Customer Service on 0844 338 0254, Monday-Friday 8am-8pm to arrange for handsets to be repaired.

Clearance Handsets

Clearance goods are reconditioned and have been rigorously tested and fully refurbished by our engineers and re-packaged as new. All our clearance products are supplied with a 12-month warranty.

Any issues regarding faulty equipment should be directed to Phones 4u. This does not affect your statutory rights.

In the unlikely event you do experience a problem with these products please contact the Phones 4u Customer Services Team.

The mobile phone you have purchased from Phones4u should have all the necessary setting pre-loaded on to enable you the send and receive picture/video messages (MMS). If for some reason you are unable to send and receive MMS messages please try the following process. If you are still in any doubt about how to set-up your phone for MMS, you should contact your network provider who will be able to guide you through the process. Start by selecting either your network provider or mobile phone manufacturer from the list below and following the on-screen instructions provided. If your specific manufacturer or network is not available you will need to call your network provider.

Network Provider Settings	Manufacturer Settings

The mobile phone you have purchased from Phones4u should already be set-up for WAP, if this is not the case then this can be corrected in two ways. You can have the settings sent to your mobile phone via SMS or contact your network provider who will be able to guide you through the process, specific to your requirements. Please follow this simple process that allows WAP settings to be sent straight to your mobile phone, via a text message (SMS). You can begin by selecting either your network provider or phone manufacturer and following the instructions. If your manufacturer or network is not shown below you will need to call your network provider.

Network Provider Settings	Manufacturer Settings

To receive an update and track the progress of a faulty handset that has been sent for repair please click here