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You can keep your existing mobile phone number from your current pay as you go or contract phone when purchasing a new mobile package from Phones4.co.uk depending on which network you want to transfer to. If you are unsure of your eligibility to port then please use our porting guide.

We currently only support number porting when transferring to T-mobile, Orange, Three, Virgin and BT Mobile, but not Vodafone or O2.

To keep your existing mobile phone number all you need to do is follow these simple steps:

1) Place your order on our website

2) Contact your existing network provider to request your PAC (Porting Authorisation Code)

3) Contact your new network provider on the appropriate number below and quote your temporary number (the number your new phone is registered to), your existing number that you want to keep and the PAC.

	0800 079 2000
	0870 733 0333
	0870 606 0139
	0845 600 0070
	0800 032 2111

Please view our porting guide if you are not sure about your eligibility - CLICK HERE.

Your handset should be connected within 48 hours of you receiving it by post. If you receive your phone after 1pm on a Friday or Saturday, please allow up to the following Tuesday morning for it to be connected.

However, if your handset is still unconnected after the above stated time, please fill in the following form (CLICK HERE) or contact our Web Customer Services Team on 0844 871 2234.

You should contact your network provider to get a PUK code to unlock the handset. The network numbers to call are as follows:

	0870 2410 202 or CLICK HERE
	0797 3100 150
	0870 7330 333
	0845 4125 000
	0845 6000 789
	0870 0700 191 (Contract)
	0783 6191 191 (Pay As You Go)
	0800 0322 111

Buy any contract, pay as you go (PAYG) or SIM Free mobile phone from us by 13.00 Monday to Friday and we will guarantee that you will receive your order by 13.00 the following day!

Orders placed on Saturday and Sunday will be delivered on Tuesday*.

Please note that we can not deliver on a bank holiday, however we will endeavour to deliver on the next official working day.

*subject to status, credit check and stock availability

• Delivery is FREE on everything, no catches.
  
• We endeavour to deliver all orders, Next Day. Subject to status and stock availability.
  
• Any order under the value of £25 will be posted to you, first class.
  
• All phones and broadband dongles are delivered by Royal Mail Special Delivery, all phones and broadband dongles with an attached gift or laptop are delivered by Parcelforce. This will be to the address to which the credit / debit card is registered and can only be delivered Monday to Friday. We can deliver to all UK postcode addresses.
  
• All products with a value in excess of £25 must be signed for. Delivery will be attempted before 12.00pm (although this cannot be guaranteed). If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Phones 4u. Please call the number specified on the card if you wish to re-arrange delivery, collect from your local Post Office or to re-direct the parcel to an alternative address.
  
• If your order is subject to further credit and security checks, your order may be delayed by up to 72 hours.
  

You may redeem your Cheque Back by following these simple steps:

• You should receive a redemption certificate by post Within 14 days of your phone being delivered
• The redemption certificate contains a full breakdown of what documentation you will need to send and when this will need to be sent in order to successfully claim.
• The completed redemption certificate and associated documentation will need to be received at the address stated on the redemption certificate within 60 days of the stated redemption period.
• Each of the cheques you receive will contain the next redemption certificate (where applicable).
• If you have changed your name and/or address since the purchase of your handset, please complete the 'Change of Name / Address' section of the Claim Form and follow the relating instructions.
• Please ensure you take copies of any documentation sent in order to process your claim / update your details, as we will not be able to return these.

We will endeavour to process your cheque within 30 days of receiving all the documents, subject to your claim being successful.

Important Information

1. Connection to a mobile phone network is subject to status, credit checking and entering into a service provider airtime contract.
2. To qualify for your Cheque Back, you must:
• Have a live contract with the network you were connected to at the time you purchased your qualifying contract handset and tariff
• Have maintained continuous usage on this network and tariff up to and including the start of the qualification period
• Have made full payment for the goods purchased at the point of connection.
3. Phones 4u cannot accept responsibility for applications lost or delayed in the post.
4. Proof of posting will not be accepted as proof of delivery.
5. All applications will be verified for eligibility upon receipt.
• Phones 4u reserve the right to refuse to accept applications at our sole discretion.
• When your claim is processed, you will be sent a new claim form (where applicable) to enable you to process your next claim.
6. You should allow up to 30 days for your application to be processed.
7. Instructions issued and notified to you by Phones 4u from time to time form part of these terms and conditions. Any and all such variations will be deemed as though present at this time.
8. Phones 4u accepts no tax liability incurred by and individual or business relating to this offer.
9. You must provide Phones 4u the duly completed paperwork as specified in the 'How to claim' section of the Claim Form within 60 days of the valid claim date.
10. All copies of requested documentation must be legible in order to process your claim.
11. The original Cheque Back Claim Form must be used for redemption purposes.
12. Non-identical handset exchanges will invalidate all Cheque Back redemptions.

Phones 4u's Cheque Back promotion is a Phones 4u offer and is separate from the contract agreed between you and your chosen network airtime provider.

We only deliver to the registered address of the card holder. We realise this may inconvenience some people, but by doing this we are confident that we are helping to reduce credit card crime.

If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Phones 4u. Please call the number specified on the card if you wish to re-arrange delivery, collect from your local Post Office or to re-direct the parcel to an alternative address.

As part of phones4u's commitment to security, we limit the amount of handsets sold per order to one. This is so that we can help reduce the levels of credit card fraud, and reduce delays for genuine customers. If you wish to order more than one handset you will need to place another order online.

Fortunately, this doesn’t happen very often. If it does, you can be sure that we’ll be there to help you.

Faulty phones* less than 28 days after your date of receipt?

Pay Monthly Handsets
Contact the Phones 4u Direct Support Team on 0844 871 2234, who will arrange for the return of the phone (and/or accessories) at no extra charge to you, by dispatching a Royal Mail First Class Delivery pre-paid bag which you can use to return the goods.

Once we have received the return of the goods (including charger, battery, accessories, instruction manual and any other items we originally sent to you) in as good a condition as they were is when they were delivered to you, and where possible returned in their original packaging, we will arrange for a like for like exchange handset to be sent to you.**

Prepay Handsets
Contact the Phones 4u Direct Support Team on 0844 871 2234, who will arrange for the return of the phone (and/or accessories) at no extra charge to you, by dispatching a Royal Mail First Class Delivery pre-paid bag which you can use to return the goods.

Once we have received the return of the goods (including charger, battery, accessories, instruction manual and any other items we originally sent to you) in as good a condition as they were is when they were delivered to you, and where possible returned in their original packaging, we will arrange for a like for like exchange handset to be sent to you or a refund for the purchase price of the handset** Please note that where a refund is provided this will be in respect of the handset price only and cannot be provided for any airtime which has been topped up on the handset.

Faulty phones* more than 28 days after your date of receipt?

Pay Monthly & Prepay Handsets
Contact the Phones 4u Direct Support Team on 0844 871 2234 who will get the phone repaired for you. Where there are circumstances which have reasonably prevented the return within 28-days we will happily provide a like for like exchange**

Any accidental damage would not be covered by the warranty, and you would be required to cover the cost of this kind of repair*.

*Exceptions
Please note that we will not be able to offer an exchange or a free of charge repair where the faults are not covered by the manufacturer’s warranty (for example accidental damage and moisture damage).
In most cases accidental damage can be repaired but there will be a charge to do this. If you wish us to, we will gladly arrange a repair for you. Your statutory rights are not affected.
**Please note that the right to exchange a faulty phone applies to your mobile phone only and will not entitle you to terminate your airtime contract with your network provider.

Fortunately, this doesn’t happen very often. If it does, you can be sure that we’ll be there to help you.

Faulty laptops & mobile broadband dongles* less than 28 days after your date of receipt?

All laptops and mobile broadband dongles come with 28-day unlimited technical telephone support. If you experience any technical issues with your laptop or mobile broadband please call our technical team Monday to Friday 9am - 10pm, Saturday 9am - 8pm, Sunday 10am - 6pm on 0844 871 2233. Calls are charged at 5p per minute from a BT landline, mobiles and other network providers may vary. If our technical team are unable to assist with your enquiry please contact the Phones 4u Direct Support Team on 0844 871 2234, who will arrange for the return of the product (and/or accessories) at no extra charge to you, by dispatching a Royal Mail First Class Delivery pre-paid bag which you can use to return the goods.

Once we have received the return of the goods (including charger, battery, accessories, instruction manual and any other items we originally sent to you) in as good a condition as they were is when they were delivered to you, and where possible returned in their original packaging, we will arrange for a like for like exchange product to be sent to you.

Faulty laptops & mobile broadband dongles more than 28 days after your date of receipt?

All laptops/dongles are supplied with a 12-month return to manufacturer warranty. If you experience any faults with your laptop or mobile broadband dongle following 28 days from the date of your receipt then please either please contact the Phones 4u Direct Support Team on 0844 871 2234 or the manufacturer direct on the numbers set out below. Where there are circumstances which have reasonably prevented the return within 28 days we will happily provide a like for like exchange**

Any accidental damage would not be covered by the warranty, and you would be required to cover the cost of this kind of repair*.

*Exceptions
Please note that we will not be able to offer an exchange or a free of charge repair where the faults are not covered by the manufacturer’s warranty (for example accidental damage and moisture damage).
In most cases accidental damage can be repaired but there will be a charge to do this. If you wish us to, we will gladly arrange a repair for you. Your statutory rights are not affected.
**Please note that the right to exchange a faulty laptop or mobile broadband dongle applies to your laptop or mobile broadband dongle only and will not entitle you to terminate your airtime contract with your network provider