Returns And Exchanges

Pay monthly contract phones only

In the unlikely event that you would like to return your purchase you have a limited amount of time in which to do so. Phones 4u offer you 7 days to notify us of your intention to return from the date of delivery (Inclusive of the day of delivery), and a further 7 days to return the handset to us.

If, for any reason you need to return a product for a refund or an exchange, we can arrange for the item to be returned using a pre-paid Royal Mail bag. You will need to obtain returns authorisation from the Phones 4u Direct Support Team.

Please note that you cannot return phones which were purchased from the website or over the phone to a Phones 4u high street store.

Pay-as-you-go or Sim-free Phones

If you wish to return any of these goods, you have 7 days from the date you received them in which to do so.

You will need to obtain returns authorisation from the Phones 4u Direct Support Team.

When repackaging the item, you will need to ensure:

• You have the complete set of product items (including charger, battery, free gift, (including any products supplied as part of a promotion), instruction manual or any additional items that were sent to you when you purchased your phone). These must be in perfect condition.
• All the items are to be packed in their original packaging where possible.

You will need to obtain returns authorisation from the Phones 4u Direct Support Team.

All phones, accessories and promotional items purchased via the website or over the phone must be returned using the Returns & Refunds Policy as outlined above. No products will be accepted in our High street stores.

In the unlikely event that you would like to return your mobile phone (including promotional items if applicable), Phones4u offers you a period of 7 working days after the date of delivery (not including the day of delivery) to inform us of your intention to return an item, and a further 7 days to return the purchase to us.

If, for any reason you need to return a product for a refund or an exchange, we can arrange for the item to be returned using a pre-paid Royal Mail bag. You will need to obtain returns authorisation from the Phones 4u Direct Support Team.

Your products must be returned to Phones 4u undamaged with all accessories (including any products supplied as part of a promotion) and where possible the original packaging. Just keep your receipt and all you will be charged for is the line rental used and any calls made.

Please note, if you have purchased a pre-pay handset with airtime included, you will only be entitled to a refund for the cost of the pre-pay handset and not the sim card and the associated mobile phone airtime credit. When returning your handset you should keep your sim card as this will contain the airtime you have purchased.

The card used to pay for your order will be refunded; this can take up to 10 days to appear on your account. The length of time it takes for the credit to appear on your account is mostly due to the speed at which your card issuer processes refunds.

All handsets can be returned under our standard terms and conditions / returns policy.