These terms and conditions ("the Terms") govern the users ("you", "your" or "customer") use of the website www.phones4u.co.uk ("the Website") and your relationship with Phones 4u ltd ("we", "our" or "us"). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website.
If you have any queries regarding these Terms then please contacts us at web.support@phones4u.co.uk
If you have a query regarding a product purchased from this website, please contact web.orders@phones4u.co.uk
If you have a query regarding a phone purchased from a Phones 4u store, please contact web.support@phones4u.co.uk
USE OF THE WEBSITE
By using the Website you agree to be bound by these Terms.
We reserve the right to:
Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and
Modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
You warrant that:
You will notify us immediately of any changes to your personal information by e-mailing or telephoning our customer service representatives.
Email Address: web.support@phones4u.co.uk
Telephone Number: 0844 871 2234 (open 9am to 6pm, Monday to Friday and Saturday
10am to 4pm. Costs are charged at national rate)
We will treat all your personal information:
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing and delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office and collected lawfully in accordance to the Data Protection Act 1998. We will use your personal information for the following purposes:
If you have not objected during the registration process, but do not want us to:
Then please write to us at web.support@phones4u.co.uk
and notify us accordingly.
Subject to your rights of objection, you agree that personal information may be
disclosed to other businesses within our group of companies and to reputable
third parties who will help process your order. In addition, you do not object
to us, our group companies or third parties contacting you for the purposes set
out above, whether this be by fax, telephone, e-mail, SMS or in writing and you
do not consider any of the above as being a breach of any of your rights under
the Telecommunications (Data Protection and Privacy) Regulations 1999.
You should be aware that if the police requests us or any other regulatory
authority investigating suspected illegal activities to provide your personal
information, we are entitled to do so.
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
As a convenience to our customers, the Website may include links to other websites or material, which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we despatch the goods to you or commence the services; whichever is the earlier.
All of the information you give us via the website is handled with the utmost respect and confidentiality. We ensure the security of the site by encrypting all the information through the secure socket layer (SSL) before it is sent to us. Equifax PLC and GeoTrust, provide this SSL. Irrespective of SSL security, credit card data is not retained on the web server but immediately passed into our internal systems and the data is stored behind a firewall that is impenetrable unless you are authorised to do so.
This information is then passed to Secure Trading Ltd to process and authorise payment. Secure Trading Ltd operate through a Secure Server and all transactions that take place are encrypted between your browser and the Secure Trading Server.
By accepting these terms and conditions when you make a purchase, you authorise us and Secure Trading Ltd to process payment from the credit card details supplied and to conduct validation checks by cross checking your details.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
Each good or service purchased is sold subject to additional specific terms and conditions related to that good or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties.
Each good has the benefit of a manufacturer's warranty, details of which will be contained in the box in which the goods are packaged.
After you have successfully placed an order with us, you will receive an acknowledgement by e-mail of the order you have placed and a receipt which we advise you to print off and save for your records.
From time to time Phones 4u reserve the right to perform additional security checks.
Buy any contract, pay as you go (PAYG) or SIM Free mobile phone from us by
13.00 Monday to Friday and we will guarantee that you will receive your order
by 13.00 the following day**! Please note that we can not deliver on a bank
holiday, however we will endeavour to deliver on the next official working day.
Orders placed on Saturday and Sunday will be delivered on Tuesday*.
If, due to unforeseen circumstances we cannot deliver on time we will try to
contact you to make an alternative arrangement. We will endeavour to complete
all orders for goods or services within 28 working days**.
**subject to status, credit check and stock availability
(* with the exception of forthcoming products- we will endeavour to complete orders within 28 days of the product availability date- as displayed on the phones 4u website next to the specific goods or service.)
Method of delivery will vary dependent on the cost of goods purchased.
Delivery will be attempted before 12.00pm (although this cannot be guaranteed). If you are not at home when we deliver, a non- delivery card will be posted through your letterbox, which advises that we tried to deliver. If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Phones 4u. Please call the number specified on the card if you wish to; re-arrange delivery, collect from your local Post Office or to re-direct the parcel to an alternative address.
Please note that due to security reasons we can not deliver products to any other address than that of the customer placing the order. At present we can only deliver on a weekday. Goods ordered from this website will only be delivered to a UK address.
If for whatever reasons we are unable to fulfil the agreement to supply you with your goods within 30 days we will offer a refund on your debit / credit card or suggest an alternative good.
Subject to any rights granted to you under applicable consumer law, we accept no liability for any failure to ship products where this results from our inability to do so or our decision on reasonable grounds not to do so, provided that we take all reasonable steps to notify you within 14 days of placing the order that the goods will not be shipped as ordered. In such cases we will immediately refund any payment made, in full. It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from such non-shipment.
If your contract with us includes a free gift, then the following terms will apply to your contract with us.
| Free Gift | Warranty |
|---|---|
| X-Box 360 | 12 months |
| Sony Playstation 3 | 12 months |
| Nintendo Wii | 12 months |
| Sony PSP | 12 months |
| Fujitsu Seimens V5535 | 12 months |
| Mirai DTL832E600 - spec 32" | 12 months |
| iPod Nano & iPod Touch | 12 months |
| Sony NR38 & NR32 Laptop | 12 months |
| Toshiba L350 & L300 Laptop | 12 months |
| Asus 904 Laptop | 24 months |
| LG X110 Laptop | 12 months |
| Samsung NC10 Laptop | 12 months |
| Free Gift | Fault reporting procedure |
|---|---|
| X-Box 360 |
Customer services - 0800 587 1102 Website - http://www.xbox.com/en-GB/support/ |
| Playstation 3 | Customer Services - 0870 599 8877* Website - http://uk.playstation.com/help-support/ |
| Nintendo Wii |
Customer services - 0870 606 0247* Website - http://www.nintendo.co.uk |
| Sony PSP |
Customer Services - 0870 599 8877* Website - http://uk.playstation.com/help-support/ |
| iPods |
Customer Services - 0870 876 0753* Website - http://www.apple.com/uk/support/" |
| Fujitsu Siemens Laptops |
Customer Services - 0870 243 4397* Website - http://www.fujitsu-siemens.co.uk/support/ |
| Fujitsu Siemens Laptops |
Customer Services - 0870 243 4397* Website - http://www.fujitsu-siemens.co.uk/support |
| Toshiba Laptops |
Customer Services - 0844 847 8944* Website - http://uk.computers.toshiba-europe.com |
| Asus Laptops |
Customer Services - 0870 120 8340* Website - http://support.asus.com/ |
| LG Laptops |
Customer Services - 0844 847 0250* Website - http://uk.lge.com |
| Samsung Laptops |
Customer Services - 0845 726 7864* Website - http://www.samsung.com/uk/support |
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within the time scales stated in the below service policy.
Where you have purchased a new mobile phone / mobile broadband contract (rather than an upgrade to your existing contract) or have purchased a laptop, SIM free or prepay handset and you are not entirely satisfied with your purchase or simply change your mind, you have 7 working days after the date of delivery (not including the day of delivery) to inform us of your intention to return an item*. In order to action a cancellation/refund you must follow these steps:
*Please note, if you have purchased a prepay handset with airtime included, you will only be entitled to a refund for the cost of the prepay handset and not the SIM card and the associated mobile phone airtime credit. When returning your handset you should keep your SIM card as this will contain the airtime you have purchased.
Note: if you are cancelling a mobile broadband contract that came with a free laptop computer, you will be asked to return the goods (the USB Modem and the laptop computer) to us (in accordance with the Free Gift Promotion section above) at your own expense.
What if my Phone doesn’t work?
Fortunately, this doesn’t happen very often. If it does, you can be sure that we’ll be there to help you.
Faulty* phones returned less than 28 days after your date of purchase?(excluding Apple iPhones on the Orange network)Pay Monthly Handsets
Please contact our Customer Services Team on 0844 871 2234 and we will be happy to provide you with a like for like exchange**
Prepay Handsets
Please contact our Customer Services Team on 0844 871 2234 and we will be happy to provide you with a refund or a like for like exchange**. Please note that where a refund is provided this will be in respect of the handset price only and cannot be
provided for any airtime which has been topped up on the handset.
Faulty* phones returned more than 28 days
after your date of purchase?
(excluding Apple iPhones on the Orange network)
Pay Monthly & Prepay Handsets
Please contact our Customer Services Team on 0844 871 2234 and will get the phone repaired for you. Where there are circumstances which have reasonably prevented the return within 28-days we will happily provide a like for like exchange**
Any accidental damage would not be covered by the warranty, and you would be
required to cover the cost of this kind of repair*.
Please make sure that you have your sales receipt so we can co-ordinate this for you.
*Exceptions
Please note that we will not be able to offer an exchange or a free of charge repair
where the faults are not covered by the manufacturer’s warranty (for example
accidental damage and moisture damage).
In most cases accidental damage can be repaired but there will be a charge to do
this. If you wish us to, we will gladly arrange a repair for you. Your statutory rights
are not affected.
**Please note that the right to exchange a faulty phone applies to your mobile
phone only and will not entitle you to terminate your airtime contract with your
network provider.
Faulty* Apple iPhones on the Orange Network
Please contact Orange customer services by calling 07973 100150 or 150 from your
Orange handset. Orange will then assist to resolve any issues experienced by
performing a number of tests on your handset, for the best possible assistance
please have access to your computer during this call as this may be needed.
Following this, to the extent that the handset is still faulty Orange will provide a
replacement.
Goods that are deemed faulty, damaged, incorrect or delivered after the agreed dates, can be returned to us and we will refund the full cost of postage and packaging to you. We require proof of payment to process refunds, therefore please ensure you keep any receipts. Contact the Web Customer Services Team to organise all returns by calling 0844 871 2234 (open 9am to 6pm, Monday to Friday and Saturday 10am to 4pm. Calls are charged at national rate)
We will refund any monies you have paid to us within 30 days of receipt of your returned goods.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.
We accept Visa, Delta, Maestro and MasterCard. Payment will be taken from your card immediately as you place your order. If you subsequently fail our security checks or for any reason we do not fulfil your order, we will refund your card with the original amount within 24 hours of notifying you. Please note that this may take up to 5 working days for your bank to process these refunds and we cannot be held responsible for any delays in refund payments.
You confirm that the credit or debit card that is being used is yours.
All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
We require a £1 deposit to be taken from your card account, which will be refunded on connection to your chosen network. The same applies to free handset offers.
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Copyright, trademarks, database and other intellectual property rights protect the content of the Website and you acknowledge that the material and content supplied as part of the Website shall remain with our licensors or us.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
Notwithstanding any other provision in the Terms, nothing in these Terms:
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
a. Incompatibility of the Website with any of your equipment, software or
telecommunications links
b. Technical problems including errors or interruptions of the Website
c. Unsuitability, unreliability or inaccuracy of the Website
d. Inadequacy of the Website to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
The Website is controlled and operated in the United Kingdom. The Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.
Here at Phones 4u we welcome comments and questions regarding our goods,
services and what we do. If you wish to contact us please send an e-mail to the
following address.
web.support@phones4u.co.uk
Or write to
Web Customer Services Team
Osprey House
Ore Close
Lymedale Business Park
Newcastle-under-Lyme
Staffordshire
ST5 9QD
We endeavour to respond to all communications within 5 days
Contract phones are supplied subject to connection to an appropriate contract
as specified at the time order.
We require a £1 deposit on all pay-monthly handsets to be taken from your
card account, which will be refunded on connection to your chosen network. The
same applies to “free handset” offers. If there is a price attached
to the handset, we will authorise that value against your card.
Stock availability on all coming soon/ advance orders are subject to date
changes. Provided are estimated times of arrivals into our warehouse.
All orders are subject to acceptance and availability. If the goods ordered are
not available, you will be notified by e-mail (or by other means if no e-mail
address has been provided) and you will have the option either to wait until
the item is available from stock or to cancel your order. Any orders placed by
you will be treated as an offer to purchase the goods or services from us and
we have the right to reject such offers at any time. You acknowledge that any
automated acknowledgment of your order that you may receive from us shall not
amount to our acceptance of your offer to purchase goods or services advertised
on the Website. The conclusion of a contract between you and ourselves will
take place when we despatch the goods to you or commence the services;
whichever is the earlier.
Our Web team work hard to ensure that our Website is always accurate through continual updates. However, due to the rapidly changing nature of the mobile phone industry, we cannot guarantee the accuracy of information supplied, especially with mobile phone handsets specifications, network price plans and special offers, which may change without prior notice to us. E&OE.
For each successful* Contract / PAYG / Mobile Broadband order placed on Phones4u.co.uk between the 23rd December 2008 and January 31st 2009 you will receive a £5 gift voucher to spend on Games4u.co.uk
Your unique voucher code will be emailed to you within 7 days of your order being dispatched from our warehouse.
The voucher is only redeemable via the Games4u.co.uk website and all vouchers will be valid until 30 April 2009. Only one voucher may be used per purchase.
*Only orders that are dispatched from our warehouse will qualify for the gift voucher.
All phones in our Easter promotion are subject to network and stock availability. This offer excludes the Blackberry Storm.
Clearance handsets are reconditioned handsets that have been rigorously tested, fully refurbished by our engineers and re-packaged as new. All our clearance products are supplied with a 12-month warranty.
Any issues regarding faulty equipment should be directed to Phones 4u. This does not affect your statutory rights.
In the unlikely event you do experience a problem with these products please contact the Phones 4u Customer Services Team.
Blackberry devices sold on any price plan other than the Blackberry tariffs require the additional unlimited email bundle £5 per month to be applied to the customer's account, if you do not apply this extra charge, the blackberry services including MMS and GPRS will NOT work and extra charges may appear on the customer’s bill. Terms & Conditions apply; please contact the network for further details.
Blackberry devices sold on any price plan other than the Blackberry tariffs require the additional unlimited email bundle £10 per month to be applied to the customer's account, if you do not apply this extra charge, the blackberry services including MMS and GPRS will NOT work and extra charges may appear on the customer’s bill. Terms & Conditions apply; please contact the network for further details.
Blackberry devices sold on any price plan other than the Blackberry tariffs require the additional unlimited email bundle £10 per month to be applied to the customer's account, if you do not apply this extra charge, the blackberry services including MMS and GPRS will NOT work and extra charges may appear on the customer’s bill. Terms & Conditions apply; please contact the network for further details.
