Important Info
We know that when buying a mobile phone there are lots of things to consider. To help make this purchase easier for you, this section provides you with a clear explanation of the three key areas that we're sure you would want to know about.
Mobile Phone Insurance
You’d be lost without your mobile phone and with one stolen every minute in the UK can you really afford not to have insurance? Make sure you add insurance to your basket when buying your phone.
Keeping Your Mobile Phone Number
Many people want to keep their existing mobile phone number. Whether you're buying a mobile phone in store or from the website, this section lets you know how to arrange this, without the hassle.
Connect Your Mobile Phone
For security reasons, your pay-monthly handset will be delivered to you without network connection. Once we receive confirmation from Royal Mail that you have received the phone, we will connect it within 48 hours. If you receive your phone after 1pm on a Friday or Saturday, please allow up to the following Tuesday morning for it to be connected.
storemynumbers ™
Mobile phones are used for much more than making calls and sending texts, they contain the contact details of friends and family, task lists for work and reminders about special occasions. How frustrating would it be if this information was suddenly all gone? How long would it take to replace it all?
Maximum Order Quantities
For security reasons, we are unable to supply you with more than two pay monthly or three pay as you go mobile phones in any 30-day period. If you have placed more than 3 orders during any 30-day period you will be shown an order held for further security checks message upon confirmation, an advisor will e-mail you to confirm that your order has been cancelled.
Guaranteed Next Day Delivery
Buy any contract, pay as you go (PAYG) or SIM Free mobile phone from us by 13.00 Monday to Friday and we will guarantee that you will receive your order by 13.00 the following day!
Orders placed on Saturday and Sunday will be delivered on Tuesday*.
Please note that we can not deliver on a bank holiday, however we will endeavour to deliver on the next official working day.
*subject to status, credit check and stock availability
Handset Trade In
As part of Phones 4u's continuous stance on mobile phone environmental issues, we have introduced a service to safely recycle your old mobile phones in an environmentally friendly process. As mobile phones are made of plastic, precious metals and some toxic materials, it is essentially important that mobile phones are recycled in an efficient effective manner, as if they end up in landfill sites, it can cause serious damage to the surrounding environment. Just to give you an idea of how important the recycling process is, one mobile battery could be powerful enough to pollute 600,000 litres of water. Which considering 18 million mobiles are bought each year, and yet fewer than 5% of unwanted handsets will be recycled, the potential effect of mobile phones not being disposed of correctly could be disastrous.
Please take part in our attempts to reduce mobile phone pollution in the UK today, and you may receive a trade in value for your old mobile phone.
Clearance Phones
Clearance handsets have been returned by Customers under the Phones 4u 14-day money back guarantee. Clearance handsets have been rigorously tested, fully re-conditioned by our engineers and re-packaged as new. All our clearance handsets are supplied with a 12-month warranty direct from Phones4u.
All of the Network provider's responsibility regarding warranties on these handsets have been transferred to Phones 4u. Any issues regarding faulty equipment should be directed to Phones 4u. This does not affect your statutory rights.
In the unlikely event you do experience a problem with the handset then please contact the Phones 4u Web Customer Services Team.
© copyright 1996-2008, Phones4U.