O2 Terms and Conditions

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General

Intranet

Connection is subject to status and credit checking. After connecting or upgrading with O2, customers are unable to move to a lower priced tariff for 9 months. After 9 months you can change tariff once per month, providing that you move down to the next lowest priced tariff. Customers are unable to migrate off the O2 Bonus tariffs for the entirety of their minimum term contract. O2 internet tariffs are available on upgrades only. All inclusive minutes (to mobiles & standard landlines starting 01,02,03) and messages are within the UK only. Minutes bundles do not include calls to 07744 and 07755 numbers which are charged at 25p/min, or calls to non geographic numbers (08, 05) which are charged at 20p/min, except 0871 numbers which are charged at 35p/min and premium rate (09) numbers where special charges apply. Unused allowances do not rollover. Prices shown are for direct debit only, other payment methods may incur extra charges. See www.o2.co.uk for full terms.

Site

Connection is subject to status and credit checking. O2 internet tariffs are available on upgrades only. All inclusive minutes (to mobiles & standard landlines starting 01,02,03) and messages are within the UK only. Minutes bundles do not include calls to 07744 and 07755 numbers which are charged at 25p/min, or calls to non geographic numbers (08, 05) which are charged at 20p/min, except 0871 numbers which are charged at 35p/min and premium rate (09) numbers where special charges apply. Unused allowances do not rollover. Prices shown are for direct debit only, other payment methods may incur extra charges. See www.o2.co.uk for full terms.

Contract

Blackberry Sales

Blackberry devices sold on any price plan other than the Blackberry tariffs require the additional unlimited email bundle £10 per month to be applied to the customer's account, if you do not apply this extra charge, the blackberry services including MMS and GPRS will NOT work and extra charges may appear on the customer’s bill. Terms & Conditions apply; please contact the network for further details.

Favourite Place – Unlimited FREE minutes from your favourite place when you top up £30 p/m:

Excessive usage policy applies. Opt in required for Favourite Place. Subject to coverage in your postal code. Favourite Place tariff free calls include O2 mobiles and standard fixed landlines in the UK only. Coverage, postcode restrictions and terms apply.

Inclusive Minutes and Call Charges

Inclusive minutes on O2 Pay Monthly tariffs can be used for calls made in the UK to: standard UK landlines (starting 01, 02 or 03); and 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), non-geographic numbers (starting 08, 05) which are charged at 19.6p per minute, except calls to 0871 numbers which are charged at 34.3p per minute.

Inclusive Minutes and Message Charges

Inclusive messages on O2 Pay Monthly tariffs can be used for texts sent in the UK to UK mobiles from your SIM Card for private and personal purposes. This doesn't include international texts.

Inclusive messages on O2 Pay Monthly tariffs can't be used for:

premium rate messages where special charges apply
sending messages from the UK to international numbers, these are charged at 16.3p (unless you've taken a service that gives you different international call rates); or
any chargeable messages you receive.

Once you've used all your inclusive allowances in any month, messages sent in the UK to numbers of the type that make up your inclusive allowance will be charged at 12p per message. Picture, sound or video messages sent to UK mobiles will be charged at 25p per message.

iPhone Tariffs:

Inclusive data and Wi-Fi applies to use in the UK only, at any of The Cloud and BT Openzone’s hotspots for Wi-Fi, subject to excessive use policy. Personal, private, non-commercial usage only. See o2.co.uk for full details.

Network Migration Policy

The tariff selected cannot be reduced by the network until 50% of the contract has been served (i.e 9-months on a 18-months contract or 12-month on a 24-month contract) After this time the network will allow one tariff decrease to the next available non-promotional tariff for the remainder of the contract period. You may migrate to a higher priced tariff at anytime during your agreement by contacting the network service provider. O2 reserves the right to change the tariff migration policy without notice. Please note that this policy only applies to mobile phones & dongle contract purchases, if you are purchasing a tablet computer and mobile broadband combined product please red 'Tablet & Mobile Broadband'

Customers are unable to migrate off the O2 Bonus tariffs for the entirety of their minimum term contract.

50 Minute and 100 Minute Tariffs

Connection subject to status, credit check, direct debit and monthly minimum term contract. UK texts Excessive usage policy applies. Available to new or upgrading customers connecting between 27th April – 27th June on selected tariffs. Unlimited texts will be applied until you upgrade. This promotional offer is displayed on the tariff.

Terms apply, see o2.co.uk for more details.

O2 Simplicity

For 12 Month Simplicity deals at £10.50

Connection subject to status, credit check, direct debit and 12 month minimum term contract. Calls made in UK to standard UK O2 mobiles only. Calls to most 08 numbers cost 20.4p/min, or 35.8p/min for 0871. Calls to numbers starting 070 cost 51.1p/min. For a full list of charges for these numbers, see o2.co.uk/specialnumbers. Available to new or upgrading customers connecting between 27th April – 27th June on £10.50, 12 month simplicity tariff only. Handset not included. 500 O2 to O2 minutes will be added to your account until you upgrade. £3 discount applied monthly for 12 months when you choose 100MB UK data. This discount is displayed on the tariff.

Terms apply, see o2.co.uk for more details.

For 12 Month Simplicity deals at £15.50

Connection subject to status, credit check, direct debit and 12 month minimum term contract. Available to new or upgrading customers connecting between 27th April – 27th June on £15.50, 12 month simplicity tariff only. Handset not included. £6 discount applied monthly for 12 months when you choose 500MB. UK data. This discount is displayed on the tariff.

Terms apply, see o2.co.uk for more details.

Pre Pay

O2 upgrades - get 10% of top ups back as calltime:

Customers will get 10% of their top-ups back as call time when they upgrade. Based on your top-ups over the last 18 months or since you last upgraded (whichever is sooner). 10% of your top-ups back awarded if you choose the calltime reward and 5% of your top-ups back if you prefer a handset discount. Maximum reward is £200. Terms and conditions apply. Ask staff or see www.o2.co.uk for details.

O2 Bolt Ons :

Connection subject to status, credit check & payment by Direct Debit. O2 simplicity has 30 days’ notice. unlimited O2 to O2 Calls Bolt On: Offer available for £7.50 on all 18-month O2 tariffs. Calls made in UK to O2 mobiles in UK only. Excessive use policy applies. unlimited Landline Calls Bolt On: Offer available for £7.50 tariffs on all O2 tariffs. Calls made in UK to Std UK landlines (starting 01, 02, 03) only. Excessive use policy applies. unlimited Weekend Calls Bolt On: Offer available for £7.50 on all O2 tariffs. Calls made in UK to mobiles & Std UK landlines (starting 01, 02, 03) between 00:00 am Saturday and 23:59 Sunday only. Excessive use policy applies. unlimited Web Browsing Bolt On: unlimited web browsing (subject to fair usage of 200MB/month). The default data option (unlimited data browsing) will not be provisioned if a data bolt on is selected. 200 Extra Minutes Bolt On: Offer available for £7.50 on all O2 tariffs. Calls made in UK to mobiles & Std UK landlines (starting 01, 02, 03) only. unlimited anytime Texts Bolt On: Excessive use policy applies. For full terms see o2.co.uk for full details.

Lend us a quid:

we’ll lend you a quid if your top up is less than 50p: Top-up required within 7 days of receiving £1 credit. Terms apply see O2.co.uk/terms

O2 Rewards – get 10% of top ups back as calltime:

maximum £150 credit per quarter.

O2 Talkalotmore:

Calls to mobiles and standard fixed lines in the UK only. Weekend is midnight Friday to midnight Sunday. Terms apply see O2.co.uk/terms

Phones 4u terms and conditions

Please note that our standard terms and conditions also apply, please click here for further details.