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• Terms & Conditions

T-Mobile Terms and Conditions

Pay as you go;

• Our Mates Rates pay as you go plan gives you calls to other T-Mobile customers for 8p a minute and texts to them for 5p each. Calls to the customers of other mobile networks and to numbers starting with 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man) are 25p a minute and texts to them are 10p each. Checking voicemail also costs 10p a minute. A one minute minimum call charge applies.
• For further information and all the other legal stuff you need to know visit www.t-mobile.co.uk/payg.

Talk & Text 20;

• Pay as you go customer? You can get a Talk & Text 20 Booster for £20 by texting TT20 to 441. You’ll need to have enough top-up credit on your account as the cost of the Booster comes out of your credit.
• We’ll send you a text to let you know when your Booster is ready to use. You then have 30 days to use your Booster, or lose it. We’ll let you know when your 30 days is up and when your minutes run out, if this happens first. We’ll also remind you 5 days before your Booster is due to expire.
• Your Booster gives you 300 minutes of calls and unlimited texts from the UK to the customers of the other UK mobile networks and to numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man). Calls to your voicemail also come out of your 300 minutes.
• We’d like to remind you that your terms and conditions say that you mustn’t use our services to do anything unlawful or to send nuisance communications. At the moment, we‘ll decide that you’re breaking this condition if you send text messages to more than 200 different phone numbers over the course of the 30 days. Remember, we’re free to decide that other types of use may also be breaking this condition. If you do break this condition, we’ll disconnect your SIM card from our network without giving you any advance warning.
• You can only have one Talk & Text Booster on your account at any one time. Remember, when you swap your credit for a Talk & Text 20 Booster you’ll need to opt-out of any top-up reward offer you’re in and you’ll lose any top-up reward you have. You also can’t earn any top-up rewards while you have a Talk & Text 20 Booster active.

Solo;

• Solo inclusive minutes and texts are from the UK to all UK mobiles and numbers starting with 01, 02 & 03 at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. Calls to 150 are also not covered by your allowance. The 150 service is free if you only use the automatic self service options but you’ll be charged a total of 25p if you select the option to speak to an advisor.
• You’ll need to set up payment by direct debit. If you’re already a T-Mobile pay monthly customer, you’ll need to be outside your minimum contract term. If you’re not already a T-Mobile pay monthly customer, we’ll need to run some standard credit checks. You’ll need a compatible mobile which may mean your phone needs unlocking. Your previous network provider may charge you to do this.
• If you decide to upgrade or cancel your contract you’ll need to give 30 days notice to us by phone. We’ll issue you a final bill at the end of the 30 days to cover the notice period and any services used.

Solo Fixed;

• Solo Fixed inclusive minutes and texts are from the UK to all UK mobiles and numbers starting with 01, 02 & 03 at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. Picture messages and calls to 150 are also not covered by your allowance. The 150 service is free if you only use the automatic self service options but you’ll be charged a total of 25p if you select the option to speak to an advisor.
• If you want to text or make a call which isn’t included in your plan, call outside the UK, send a picture message, add a booster or buy or subscribe to any of our content services, such as ringtones, music or TV you’ll need to top up first like a pay as you go customer. When you spend that top up we will treat you like a pay as you go customer but your Solo Fixed plan charges will apply. Some services will be added to your bill rather than taken from your top-up. We will tell you if that is going to happen.
• We’ll need to run some standard credit checks and some services, such as mobile internet and boosters and calling outside the UK may not be available to you if your credit score falls below a certain level. If you renew or upgrade to Solo Fixed from U-Fix Lite or Solo Lite, you won’t be able to go back to either of these plans. If you’re already a T-Mobile pay monthly customer, you’ll need to be outside your minimum contract term. You’ll need a compatible phone which may mean your phone needs unlocking. Your previous network provider may charge you to do this.
• If you decide to cancel your plan you’ll need to give 30 days notice to us by phone. We’ll issue you a final bill at the end of the 30 days to cover the notice period and any services used.

Unlimited internet on Solo 20 and Solo Fixed 20 and above;

• Join Solo 20, 25, 30 or 35 by visiting us in store, calling us or through the T-Mobile online store before 31 August 2009 and you’ll also get internet on your phone included every month at no extra cost for as long as you continuously stay on this plan. You may lose your internet if you move from, renew or upgrade your price plan.
• You’ll need internet coverage, check it at www.t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can’t use your phone as a modem or use your internet for peer to peer file sharing, instant messaging (except if you have a Sidekick) or making internet phone calls.
• This option comes with a fair use policy of 1GB a month. We’ll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won’t charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much.

Unlimited texts on Solo, Solo Fixed and Combi;

• Offer extended. Join Solo or Solo Fixed by visiting us in store, by going to t-mobile.co.uk or by calling us before 31 August 2009 and you’ll get free unlimited texts for as long as you continuously stay on your chosen plan. Or join Combi 30, 35 or 40 on an 18 month plan to get unlimited texts instead. The free texts are the same type as your inclusive ones. You may lose your free texts if you move, renew or upgrade your plan.

Combi;

• You’ll have to promise to stay with us for 12 or 18 months and pass our standard credit check. Combi inclusive minutes and texts are from the UK to all UK mobiles and numbers starting with 01, 02 or 03 at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man.

Flext;

• You’ll have to promise to stay with us for 18 months and pass our standard credit check.
• All Flext inclusive minutes and texts are from the UK only. Three types of calls are included: UK calls, international calls and calls to 08 numbers. There is always a one minute minimum call charge for all these types of calls and we may ask you to pay a deposit before you can make any international calls.
• Flext inclusive UK minutes and texts are to all UK mobiles and numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and the Isle of Man) and to check voicemail at any time. Picture messages are for messages to any UK mobile. UK calls cost 20p per minute, a text message costs 10p and a picture message costs 20p, both whilst you are using your allowance and once it’s been used up.
• This plan comes with a fair use policy for calls to 08 and 0500 numbers and for included international calls. So that we can provide these inclusive services for our Flext customers, you may only use up to half of your inclusive allowance for any calls to 08 or 0500 numbers and only up to half for any international calls. We’ll monitor your use each month and if you use more than that, we may restrict how you can use your plan, what you pay and/or move you to a more appropriate plan, depending on how often you go over your amount and by how much.
• Flext inclusive international calling minutes are to the customers of overseas mobile networks and overseas landline numbers to a selection of countries, excluding calls to non geographic and premium rate numbers. Inclusive international text messages are to the customers of particular overseas mobile networks in those countries, see www.t-mobile.co.uk/textingabroad for details. Inclusive international picture messages are to the customers of particular overseas mobile networks in 10 of the 50 countries marked* below only, see www.t-mobile.co.uk/picturetextingabroad for details. These international calls to mobiles cost £1 a minute and calls to landlines cost 40p per minute (apart from calls to the USA and Canada, which cost 40p per minute to both mobiles and landlines) and texts and picture messages cost 20p each, both whilst you are using your allowance and once it’s been used up.
• The current list of international countries that are included is: Australia, Austria*, Bangladesh, Belgium, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic*, Denmark, Estonia, Finland, France, Germany*, Ghana, Greece*, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy*, Jamaica, Japan, Latvia, Lithuania, Luxemburg, Malaysia, Netherlands*, New Zealand, Norway, Pakistan, Poland*, Portugal*, Romania, Russia, Singapore, Slovakia*, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland*, Taiwan, Thailand, Trinidad & Tobago, Turkey, USA.
• Flext inclusive 08 number calls are to numbers starting with 0800, 0808, 0845, 0844, 0843, 0842 and 0870, except those which are free to call (see t-mobile.co.uk/08-09 for more info). Calls to numbers starting with 0500 are included too. All these calls cost 40p per minute, both whilst you are using your allowance and once it’s been used up.
• Remember that you won’t be able to get any discounts on the charges to call or text inclusive international countries. If you add an international calling booster offering a bundle of international minutes to one of the countries included here, the minutes from your booster will be used first.
• Plus if promoting web’n’walk offer too, you need to add:
• If you join Flext before 31 August 2009 you’ll get web’n’walk included in your plan at no extra cost. You may lose your web’n’walk if you move, renew or upgrade your plan.
• You’ll need a compatible phone and internet coverage, check it at www.t-mobile.co.uk/streetcheck. Remember that you can only use web’n’walk in the UK and you can’t use your phone as a modem or use web’n’walk for peer to peer file sharing, instant messaging (except if you have a Sidekick or G1) or making internet phone calls.
• This plan comes with a fair use policy of 1GB a month. We’ll monitor how much you send and receive each calendar month so that we can protect our network for all our web’n’walk customers. If you use more than your fair use policy amount, we won’t charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much.

‘Mobile Internet’ for £1 a day;

• If you are a Pay as you go customer or a pay monthly customer who doesn’t have web‘n’walk included in your plan or added to your account as a booster, a web’n’walk day pass costs up to £1 a day. We’ll automatically charge 0.73p per KB each day (midnight to midnight) when you use web’n’walk until you hit £1 a day and then we won’t charge you any more. You’ll need a compatible phone and internet coverage, check it at www.t-mobile.co.uk/streetcheck. Remember that you can only use web’n’walk in the UK and you can’t use your phone as a modem or use web’n’walk for peer to peer file sharing, instant messaging (except if you have a Sidekick) or making internet phone calls. This plan comes with a fair use policy of 40MB a day. We’ll monitor how much you send and receive each calendar month so that we can protect our network for all our web’n’walk customers. If you use more than your fair use policy amount, we won’t charge you any more, but we may restrict how much you can use web’n’walk, depending on how often you go over your amount and by how much. Adding ‘Mobile Internet’ to your plan for £7.50 extra a month or upgrade your plan to include ‘Mobile Internet’ for an extra £5 every month;
• If you don’t have web’n’walk included in your pay monthly plan and you have a web’n’walk compatible phone, you can add a web’n’walk option for an extra £7.50 a month. You can add it by calling us on 879 free from your T-Mobile phone or by visiting My T-Mobile. Your option will stay on your account until you ask us to take it off which we try to do before it goes onto your next bill. If you take the option off, if you then use web’n’walk you’ll automatically be charged £1 a day, see www.t-mobile.co.uk/fup. Or you can add it to your monthly plan for an extra £5 a month and you’ll need to promise to pay that extra £5 each month for the length of your plan. If you cancel your web’n’walk before the end of the minimum term on your plan, you’ll have to pay a cancellation charge equal to your remaining web’n’walk charges. You’ll need internet coverage, check it at www.t-mobile.co.uk/streetcheck. Remember that you can only use web’n’walk in the UK and you can’t use your phone as a modem or use web’n’walk for peer to peer file sharing, instant messaging (except if you have a Sidekick) or making internet phone calls. This plan comes with a fair use policy of 40MB a day. We’ll monitor how much you send and receive each calendar month so that we can protect our network for all our web’n’walk customers. If you use more than your fair use policy amount, we won’t charge you any more, but we may restrict how much you can use web’n’walk, depending on how often you go over your amount and by how much.